Choosing The Right IT Partner
How working with an experienced IT service provider can help your business plan ahead and reduce costs.
By Luke Stanton
A trusted IT Partner should be doing more than solving your immediate short-term issues. They must also be supporting you in the long-term; helping your business plan for future growth and enabling a flexible working environment that meets the needs of your customers and staff.
At a dangerous time for businesses, where organisations are increasingly preyed upon by opportunistic cyber attackers, regularly reviewing your IT estate, cyber security strategies and network security are all critically important. Simply focusing on the ‘now’ could be leaving your business vulnerable.
Currently reviewing your IT estate? Here are a few ways establishing a long-term partnership with an experienced vendor could transform your business:
Keeping Technology Up-To-Date
As it ages and becomes obsolete, technology inevitably lacks the latest security measures, increasing the impact of vulnerabilities and making exploitation by Cyber Criminals more likely to succeed.
Replacing technology every few years might sound like a needlessly expensive process, but with the right partner supporting your business, it doesn’t need to be.
Here are some of the ways you can keep your IT infrastructure updated and secure, whilst also reducing the cost of future maintenance and improvements:
Reduce Operational Downtime
Outages unfortunately happen in every business, across every sector. However, the way your business responds to and prepares itself for the unexpected is what can make you stand out from the competition.
For instance, one of the ways our IT Support teams help customers stay one step ahead of service outages is our 24/7 remote monitoring service. Offering us full visibility of our customers IT estate, remote monitoring allows us to rapidly identify and resolve issues, before they become widespread across your business.
Another way of strengthening your estate is to look at deploying ‘failover’ solutions across various areas. Once fully installed, these solutions step in as an automatic backup in cases where outages would usually completely disrupt service.
Examples of these include:
Consistent, Reliable Support
When it comes to IT partnership, your business deserves guaranteed, around-the-clock support. While it might be tempting to go with a smaller supplier to save on costs, or even give the work to a friend of the business, a sole provider is a single point of failure that poses significant risk.
For example: If your business needs urgent support, who can you turn to if your supplier is sick, on holiday or too busy with other customer support?
Also, in the vast world of Business IT, it is likely that an individual will have a specific, (but limited) area of expertise. This limited knowledge could negatively impact your business:
Staff Training
For us, true partnership goes beyond simply signing a contract and implementing a new solution. The right IT partner should feel like a part of your team, working with your staff to help make your business more productive, efficient and successful.
When managing or upgrading your IT estate, it is crucially important to remember your staff, and what any changes will mean to the way they work:
Responsive, Knowledgeable & Flexible IT Support
Welcomm’s IT Support and Professional Services are designed to meet your organisation’s unique needs and help you achieve business objectives.
Learn more about our fully customisable support below:
