Robust Systems Keep Turner Insurance Group Operational
Formed in 1993, Turner Insurance Group provides independant commercial insurance and financial advice to businesses, directors and high net worth individuals. Based in Leicester, the business employs 35 staff and supports a multi-million pound nationwide portfolio of clients.
Before switching to Welcomm, Turner Insurance Group’s business critical software and systems were provided by a number of separate suppliers. As a result of this lack of a central point of contact, when issues did occur, getting help was not always easy and faults took longer to resolve.
As a customer-facing business, Turner Insurance Group needed a way to maintain their relationships with customers, as well as connect and collaborate with their teams internally when national and local lockdowns came into force as a result of the COVID-19 pandemic.
In 2018, new compulsory MiFID II regulations came into place for the financial industry, requiring all calls to be recorded and stored for 6 years in a searchable format. To ensure Turner Insurance Group could continue trading, this functionality had to be a part of their phone system.
“We have a long standing relationship with Welcomm – in a lot of ways Welcomm had already proven themselves through their handling of our Mobiles and Telephony. Moving our IT Services to a trusted provider was a natural step to take following years of working together.
When lockdown started, Welcomm were the first people to make contact with us – to see what we needed to remain operational. Anna got in touch and offered us a free trial of Horizon Collaborate, which was an absolute game-changer for us. All of a sudden here we were thrust into working from home… Horizon Collaborate changed the way that we were able to work.
Welcomm came to us to find out how they could help us, rather than how they could fit us into an “off the shelf” service. For us, the fact that they proposed a tailor-made, custom-built solution, rather than an out of the box offer set them apart as a supplier, and is a testament to Anna’s understanding as our Account Manager.”
“We achieved this bespoke solution for Turner Insurance Group following a number of face-to-face and virtual meetings, emails and phone calls. This investment in time allowed us to listen to Hazel and fully understand her business’s needs.
This collaborative process allowed us to explore all of the options available, as we learned where the business wanted to be and how Welcomm could help get them there. After taking that information away and working with our in-house product experts, we were able to consider each solution from a technical point of view – what could go wrong, what challenges would we face, and what would be the best fit for the business.”
Would You Recommend Welcomm?
“Hazel’s testimonial is so wonderful to hear. It shows that all of the hard work invested by our teams from across the business is paying off for Turner Insurance Group, and that is exactly what we want.
I am extremely pleased with the MiFID compliant solution we were able to provide for Hazel. Because of our relationship with Gamma, we knew ahead of time the features they needed would soon be available – and so we planned accordingly.
Our Gamma Platinum Partner status allows us to present customer challenges such as this to Gamma directly, ensuring we can work with the networks to find solutions to meet any need.”
A word from Anna Denton, Account Development Manager at Welcomm Communications:
Despite our own business working from home in response to enforced lockdowns, we were still able to give Hazel the critical support she needed, ensuring that her business received the best customer experience possible. The staff at Turner Insurance Group continued to work remotely, just as they would in the office, and Hazel didn’t have the worry that they weren’t able to answer the phone or that calls were being missed – Welcomm’s Technical Support team set up and trained end-users across every solution we implemented. We took the challenge away from Hazel, providing regular support and contact to ensure all systems were working as desired.
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50% of our staff work in support functions and are trained to the highest level to maintain our Platinum Partner status
Our partnership philosophy and dedicated account management service mean we take the time to understand business requirements before making recommendations
We have in-house expertise across all services, and as an SME we are able to remain agile and adaptable to business needs