CHOOSING THE RIGHT TELEPHONY SOLUTION FOR YOUR BUSINESS
ON-PREMISE TELEPHONY
An on-premise system connects your phone extensions, linking them onto a public phone network using ISDN or SIP Trunks.
What are the benefits of on-premise telephony?
- Server ownership reduces expenses over time
- Able to utilise different connectivity methods for flexibility and system resiliency
- A tailored and scaleable solution, utilising equipment from world-renowned partners such as Avaya and Mitel
Perfect for: Businesses that make a lot of internal calls, without access to a strong internet connection in need of constant reliability.
HOSTED TELEPHONY
A cloud-based “hosted” phone system uses the internet to make and receive calls without storing sizeable equipment on site.
What are the benefits of hosted telephony?
- Low initial installation costs
- Instant additions and changes
- Maintain your phone system in-house
- Inclusive UK minute bundles
- Exceptional voice quality
- Automatic disaster recovery
Perfect for: Growing or multi-site, small-medium businesses with a stable internet connection.
WHY WELCOMM?
Our expert consultants work with you to determine which telephony solution is right for your business
Gamma Platinum Partner Status ensures Engineers are Trained to the Highest Level
Responsive and Experienced Technical Support Team
Award-Winning Customer Care Team Operate a 3 Ring ‘Call to Care’ Policy
Awarded Gamma’s Support & Operations Team of the Year 2019
CHOOSING THE RIGHT TELEPHONY SOLUTION FOR YOUR BUSINESS
ON-PREMISE TELEPHONY
An on-premise system connects your phone extensions, linking them onto a public phone network using ISDN or SIP Trunks.
What are the benefits of on-premise telephony?
- Server ownership reduces expenses over time
- Able to utilise different connectivity methods for flexibility and system resiliency
- A tailored and scaleable solution, utilising equipment from world-renowned partners such as Avaya and Mitel
Perfect for: Businesses that make a lot of internal calls, without access to a strong internet connection in need of constant reliability.
HOSTED TELEPHONY
A cloud-based “hosted” phone system uses the internet to make and receive calls without storing sizeable equipment on site.
What are the benefits of hosted telephony?
- Low initial installation costs
- Instant additions and changes
- Maintain your phone system in-house
- Inclusive UK minute bundles
- Exceptional voice quality
- Automatic disaster recovery
Perfect for: Growing or multi-site, small-medium businesses with a stable internet connection.
CHOOSING THE RIGHT TELEPHONY SOLUTION FOR YOUR BUSINESS
ON-PREMISE TELEPHONY
An on-premise system connects your phone extensions, linking them onto a public phone network using ISDN or SIP Trunks.
What are the benefits of on-premise telephony?
- Server ownership reduces expenses over time
- Able to utilise different connectivity methods for flexibility and system resiliency
- A tailored and scaleable solution, utilising equipment from world-renowned partners such as Avaya and Mitel
Perfect for: Businesses that make a lot of internal calls, without access to a strong internet connection in need of constant reliability.
HOSTED TELEPHONY
A cloud-based “hosted” phone system uses the internet to make and receive calls without storing sizeable equipment on site.
What are the benefits of hosted telephony?
- Low initial installation costs
- Instant additions and changes
- Maintain your phone system in-house
- Inclusive UK minute bundles
- Exceptional voice quality
- Automatic disaster recovery
Perfect for: Growing or multi-site, small-medium businesses with a stable internet connection.
WHY WELCOMM?
-
Gamma Platinum Partner Status ensures Engineers are Trained to the Highest Level
-
Responsive and Experienced Technical Support Team
-
Award-Winning Customer Care Team Operate a 3 Ring ‘Call to Care’ Policy
-
Trusted Supplier of Business Mobiles for Over 30 Years
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Awarded Gamma’s Support & Operations Team of the Year 2019
Call Analytics
Cloud-based call and contact analytics solutions from Welcomm give you real-time access and unprecedented insight into how your customer contact processes are working and how you can optimise them for a game-changing, ultra-responsive customer experience.
UNDERSTAND YOUR BUSINESS LIKE NEVER BEFORE
See how many enquiries your business is missing
Use call volume insights to adjust staffing levels
Access real-time data to manage staff remotely
Taking Payments Safely
When recording calls for training and quality assurance, take payments online safely with a PCI DSS compliant payment solution from Welcomm.
PCI compliance is a requirement for any business that accepts card payments over the phone or online, and affects the way that your business stores, processes, and submits card transactions.
If a lack of PCI compliance in your business leads to a data breach or a security issue, you may be liable to pay a substantial fine. Learn more here.
REAL TIME SECURE PAYMENTS
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Hosted Phone System
“Relationships are really important, especially within the charity sector. All of Welcomm’s staff were really good – for me, actually, that was the most important factor when choosing to partner with them.
Although their products are amazing, I really liked the way Welcomm responded to our needs.”
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Call Recording
“In order to ensure our business remains compliant with new MiFID II regulations introduced in 2018, all calls made to and from the business must be recorded and stored for 6 years in a searchable format.
What had the potential to be a huge headache for the whole business was easily resolved, keeping us running and compliant from day one of these regulations being enforced. This was instrumental in us moving to Welcomm.” -
Hosted Telephony Rollout
“We were informed about what was available to us, but we didn’t want to be prescriptive about what we needed. Welcomm came up with a flexible, cost-effective and sensible set of ideas that fit what we needed.
Before, our aged telephone system was essentially just a headache. Your system is like the aspirin.”
Why work with Welcomm?
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Award winning customer service, digital knowledge and operational support recognised by the major Networks
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50% of our staff work in support functions and are trained to the highest level to maintain our Platinum Partner status
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Our partnership philosophy and dedicated account management service mean we take the time to understand business requirements before making recommendations
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Our UK based Customer Care team operate a ‘3 Ring Call to Care’ policy, with one freephone number to call for help with all products and services – 0800 064 64 64
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We have in-house expertise across all services, and as an SME we are able to remain agile and adaptable to business needs
