IT Support Overview
Remove the hassle of managing your day-to-day IT queries in-house, and free up internal resources to focus on core business activities by partnering with Welcomm.
Outsource key elements of IT management to our expert team of IT Technicians. Welcomm’s IT Support and Professional Services are designed to meet your organisation’s unique needs and help you achieve business objectives. With 24 hour monitoring and proactive maintenance available, your business can operate with confidence:
- Minimise risk of downtime during busy periods
- Improve performance and productivity through process automation and reporting
- With one number to call for assistance, speak to a friendly face within 3 rings
- Make more of your business applications, including Office365, by training your team
SCALEABLE SUPPORT
Our support packages are fully customisable to grow with your business.
CONSULTANCY SESSIONS
Consultancy sessions provide you with better insights and personalised recommendations.
TRAIN YOUR PEOPLE
Make more of your business applications and protect from online phishing scams.
What’s it like working with Welcomm?
“I have been working with Welcomm for nearly 5 years – and have been impressed with their service, communication, offerings and support. We have grown and Welcomm have helped throughout our journey.”
Jason Turner, CIO
Tapi Carpets and Floors
IT and Networking Infrastructure
Make the most of your IT investments with expert recommendations to procure hardware, software, consumables and networking equipment.
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CLOUD MANAGED INFRASTRUCTURE
Simplify your network, remove redundant technology, and save on maintenance costs by migrating your server to the cloud – enabling faster troubleshooting and an optimised end user experience.
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WARRANTIES
All of our supplied hardware and infrastructure comes with extensive, flexible warranties included. With next business day replacement, your business can continue to operate with the confidence that you are covered, should a hardware fault occur.
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REPUTABLE, HIGH GRADE, UK HARDWARE
We can source and supply an extensive range of IT hardware from the UK’s industry leading suppliers. Our IT consultants work with businesses to design and customize the exact solution required to meet your needs.
Reporting and Business Insights
Gain real time access to business insights through a “single pane of glass” for the ultimate reassurance that services are running effectively.
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DIAGNOSTICS
Monitor systems using a live reporting feed which simplifies the detection, diagnosis, and resolution of network issues—allowing you to tackle problems before they occur.
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VISUALISATION
Display performance statistics in real-time via dynamic, drillable graphic interfaces. Customise dashboards to show you key information from a range of sources instantly, in an easily digestible format.
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INSIGHTS
Go from data to insights and insights to action with automated workflows and business application integration. Keep your staff updated and informed with scheduled e-mail reports delivered across your organisation.
Why work with Welcomm?
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Award winning customer service, digital knowledge and operational support recognised by the major Networks
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50% of our staff work in support functions and are trained to the highest level to maintain our Platinum Partner status
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Our partnership philosophy and dedicated account management service mean we take the time to understand business requirements before making recommendations
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Our UK based Customer Care team operate a ‘3 Ring Call to Care’ policy, with one freephone number to call for help with all products and services – 0800 064 64 64
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We have in-house expertise across all services, and as an SME we are able to remain agile and adaptable to business needs
