Managed IT Support

Affordable, flexible and proactive IT Support for small and medium-sized businesses, aligned to your goals.

Managed IT Support

Fast and reliable data connectivity solutions

Affordable, flexible and proactive IT Support for small and medium-sized businesses, aligned to your goals.

Welcomm are an extension of your team

Not your average IT company, at Welcomm we offer outstanding Technical Support for your IT Services.

From auditing your existing environment to implementing entire digital transformations, our expert UK-based team are on hand to support your day-to-day needs, upgrade your technology, enhance your cyber security and introduce your staff to new ways of working in the Cloud.

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How does IT Support work?

IT Support works by outsourcing elements of your IT, freeing up internal resources to focus on driving your business forward (rather than day-to-day queries).

We don’t believe a ‘one size fits all’ approach is best to meet the unique needs of any business. Which is why we have instead developed a modular service offer… meaning you start with the IT support tier best for you, then add any other services or specific parts that you need, when you need them.

All supported by an expert team of IT Technicians with constantly updated skillsets and accreditations, this flexibility means you can upgrade the level of support you receive as your business grows.

IT Support Tiers

Microsoft 365

Best For: Businesses that need an extra pair of hands and/or the know-how to manage all things Microsoft 365.

What You Get

Microsoft 365 Support: Includes access to our dedicated IT Support team for all your Microsoft 365 Support needs including administration and end-user queries.

Why Choose This Support Tier

Support setting up new users and/or day-to-day administrative changes to save you time.
Utilising MS Teams, including setting up groups and making the most of this collaboration tool internally.
Implementing SharePoint as a central resource for your business.
Securing Microsoft 365 from account compromises.

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Silver

Best For: Businesses with multiple users, that need support for all IT related enquiries.

What You Get

All of the inclusions from the Microsoft 365 Support Tier, plus:

Access to unlimited telephone & email support and unlimited remote support between 8:30-5:30pm Monday to Friday.
24×7 Monitoring & Patching of all your devices, both desktops and servers, alerting our team for a proactive response to your IT and keeping your operating system and software up to date.
Reduced Hourly Rate: Benefit from a reduced hourly rate of £115.00 excl. when you take out a support contract agreement with us. (RRP £125/ph).
Additional Device Support: Users will sometimes have a desktop and a laptop, so our silver tier includes additional device support at a cost of £5.00 per additional device.
Benefit from a reduced cost for all new device setups when you take out a support contract with us. Whilst RRP would be 2 Hours Engineer Time at £125 per hour, Silver customers get this service for a flat rate of £100.00 excl.

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Gold

Best For: Businesses that are looking to fully outsource their IT requirements, reducing risk and maximising their time to focus on day-to-day operations.

What You Get

All of the inclusions from the Silver Support Tier, plus:

The Gold tier includes additional device support at no extra charge.
New Device Setups are included when you take out a Gold support contract with us.
Third-party Vendor Support: We will work with your third-party vendors—like your internet or telecoms providers to ensure a seamless support offering.
IT Workshop: A stakeholder and end-user workshop designed to tackle key issues or questions, helping build a roadmap for the future that supports you to achieve key company objectives.

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IT SERVICES

Managed IT Support

Managed Infrastructure

Managed Microsoft 365

Online Security

Backup & Recovery

LET’S GET STARTED

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Speak to an IT Specialist

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Hear from our customers

What’s it like working with Welcomm?

“I have been working with Welcomm for nearly 5 years – and have been impressed with their service, communication, offerings and support. We have grown and Welcomm have helped throughout our journey.”

Jason Turner, CIO
Tapi Carpets and Floors

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How satisfied are you with the support you’ve received at Welcomm?

“Handling our mobiles, digital products, Horizon, data connectivity and IT support, Welcomm have exceeded in satisfying our needs. In particular, our Horizon phone system works exceptionally well. From day one, we have worked with Welcomm, where all our operations consistently run smoothly. We have everything under one umbrella and having all our solutions connected in one place works really well. If we require any help, the account managers respond and act quickly. I would highly recommend Welcomm.”

Andy Mullin, I.T Manager
MR Industrial Services

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Why move your IT Support to Welcomm?

“In a lot of ways Welcomm had already proven themselves through their handling of our Mobiles and Telephony. Moving our IT Services to a trusted provider was a natural step to take following years of working together.”

Hazel Mears, Systems Manager
Turner Insurance Group

View The Case Study