Welcomm are recruiting a Customer Service professional who is looking for a new challenge within an ambitious organisation. Our Customer Service Team are the face of Welcomm and maintain the high expectations we set to service our customers.

The team deal with first line queries, providing exemplary service alongside supporting our sales teams with their day to day administration and queries. The Customer Service Advisor will be the first point of contact for all inbound calls into the business.

Welcomm are looking for an IT Sales Consultant with knowledge of, and an interest to grow, our portfolio of IT products and services including digital applications.

You will be responsible for offering advice and training to members of staff, providing Adhoc 1st and 2nd line support for our customers and identifying IT opportunities within Welcomm’s customer base.

Welcomm are currently looking to employ an experienced IT Technical Support Specialist to work within our new IT technical sales department.

As an IT Technical Support Specialist you will be an integral part of the department and day to day responsibilities will include: assisting the Sales team in discussing potential IT solutions with our customers, planning and quoting for works and support, on-site system installs and maintenance, project management, system migrations, long-term relationship building with both existing and new customers and suppliers and being an onsite IT specialist to support and train our teams.

Welcomm are recruiting for a 1st line support technical specialist to work within our Technical Support team.

You will be an integral part of the department and day to day responsibilities will include: remote fault logging and resolving, on-site system installs and maintenance, project management and long-term relationship building with both existing and new customers and suppliers.

The ideal candidate will have had previous experience in a high intensity environment, working to tight deadlines whilst upholding a high standard of customer service. The position requires a quick learner who is keen to adapt to new technologies alongside their day to day job role.

*This is a trainee role for individuals who are looking to pursue a career in the technical industry. Full training will be provided. Our main essential criteria is a keenness to learn and an excellent phone manner.*

The Telesales executive will be part of a boisterous energetic team who will be making B2B outbound calls to gather new leads for the field sales team.The successful candidate will be competitive, jovial and passionate about achieving set sales targets.

They will be highly organised in managing opportunities and converting prospects into sales, getting through to companies decision makers and securing legitimate appointments.Full training will be provided on our product portfolio, any experience within the telecommunications sector is beneficial.

Great opportunity at Welcomm for a motivational Telesales team leader – you will be joining a well-established communications company with a great culture and friendly working environment.

Welcomm are looking for an experienced Team Leader who has had previous experience in telesales and has a passion for leading from the front inspiring the telesales team. You will be responsible for each telesales executive delivering exceptional service and achieving daily targets.

As an individual with a significant interest in IT, you will work within our Digital department and become an integral part of the sales department.

You will offer digital product knowledge concentrating on products provided by O2 such as, McAfee, Box, Office 365, Intune, Just Call Me and growing our portfolio. You will be offering advice to internal members of staff, will provide 1st and 2nd line support for our customers, identifying digital opportunities within Welcomm’s customer base and enhancing the ability and confidence in the digital products set across the business.