If you’re looking for the next step in your career, a role at Welcomm could be the perfect fit. Committed to the development and success of our people, review our current job vacancies or introduce yourself to join the Welcomm family and make a difference to small businesses across the UK.
Since my first day at Welcomm, I have felt so welcome and valued as a team member. I still feel this 2 years on! We are regularly thanked, rewarded and recognised for doing a great job, looking after customers and demonstrating our company values.
I love that Welcomm is an agile company and able to make effective decisions quickly – in fact our Directors are always around to help too, which is incredibly helpful! The business listens to our opinions and feedback, which means a lot to me.
Having worked at Welcomm for over 12 years now, I have seen the business grow from strength to strength. Throughout this time, Welcomm have always supported me – giving me the opportunity to develop and progress at the company.
Welcomm really is an excellent place to work. They invest in their staff and remain focused on delivering exceptional customer experiences – I’m proud to lead a team that goes above and beyond every day to assist our customers.
Throughout my time at Welcomm, I have been able to develop and hone my skills – my aspirations to learn more are always encouraged. I have never felt more respected and valued than at Welcomm. I feel like I make a difference every day.
I couldn’t ask to be in a better team as I can always rely on my colleagues and management to assist with any queries. The team at Welcomm are so willing and helpful – quality customer service really does stem from happy people.
We provide our staff with the same technology we sell to help them better understand our products, and remain connected wherever they work.
We provide our team with Simplyhealth cover to help with annual medical bills, as well as life’s unexpected twists and turns.
From ski trips and meals out, to Christmas parties and local park runs, our team are an incredibly social, friendly and welcoming bunch.
We run regular incentives to reward going above and beyond, including an Employee of the Quarter accolade, voted for by the entire business.
We encourage our local team mates to keep healthy, cut costs and avoid traffic with a company funded cycle scheme.
We give our employees exclusive access to competitions and events via O2 Priority, as well as discounts and freebies through Perkbox.
Proactively manage and develop existing and prospective Welcomm customers within a geographical area, achieving profitable targeted levels of customer resigns and sale of fixed line telephony, mobile and digital solutions.
Key Account Management is a field sales based role but includes planning and managing the full relationship between Welcomm and their key customers. The account manager serves to understand the customer’s demands, plan how to meet these demands, and generate sales for the company as a result.
An account manager who works in this role will engage in a variety of tasks including project management, coordination, strategic planning, relationship management, negotiation, leadership and innovative development of opportunities, and keeping record of transaction of sale and purchase goods.
Representing the Welcomm brand, Customer Support Specialists are the first point of contact for general external business calls and any account management enquiries and will be required to resolve these in the best way possible according to the customer’s needs.
Customer Support Specialists play a crucial part in our overall business to provide first-line exemplary customer service alongside providing sales assistance to our Account Managers. The role is responsible for effectively managing the administration for our mobile sales team, providing an efficient and proactive service in customer re-signs, new connections and proposals.
The position requires a confident, organised, polite individual who thrives on working in a team environment whilst taking full ownership and accountability of individual tasks and problems. The individual needs to be passionate about delivering excellent customer service.
Welcomm are looking for a driven, enthusiastic and resilient professional to join our Solutions Sales team.
Partnered with well-established distributors such as O2 and Gamma, we endeavour to provide and support our customers with the best solutions to improve the profitability and efficiency of their businesses. This role will involve predominantly supporting the account management team as a unified product specialist, identifying opportunities in their customer base and providing appropriate solutions to the customer’s needs.
You will also be responsible for generating and qualifying your own leads in order to hit new business targets, introducing new customers to Welcomm. The successful candidate will be an accomplished individual who wants to grow and develop within Welcomm with a high standard of integrity and service in line with our core values.
Welcomm are currently looking to employ a Mobile Device Trainee Technician to learn about and grow into management and maintenance of mobiles and their associated services.
As a trainee technician in this area you will be an integral part of the department and day to day responsibilities will include the following: offering mobile product advice to internal members of staff; communicating effectively with relevant suppliers; enhancing the ability and confidence in the mobile product sets throughout the business; on-site system installs and maintenance, project management and long-term relationship building with both existing and new customers and suppliers.
The candidate needs to have a keen interest in mobiles and associated technology.
The Telesales executive will be part of a boisterous energetic team who will be making B2B outbound calls to gather new leads for the field sales team.The successful candidate will be competitive, jovial and passionate about achieving set sales targets.
They will be highly organised in managing opportunities and converting prospects into sales, getting through to companies decision makers and securing legitimate appointments.Full training will be provided on our product portfolio, any experience within the telecommunications sector is beneficial.
Introducing Kate Fogg, HR Manager at Welcomm Communications
Kate is a highly skilled HR Consultant and Trainer, experienced in training managers in Employment Law and HR best practice. Having worked with the business for the last 3 years as our HR Manager, hear from Kate about her experience of working with Welcomm.
At Welcomm we have circa 70 people, all with very different personalities and skills which brings a great mix to our team. My job is very diverse, however predominantly I drive the HR and people agenda for the business, ensuring that we prioritise the health, safety and welfare of our employees.
Most importantly I work to ensure that we develop our people to the very best of their potential and give them as many opportunities as we can.
“We have developed an amazing and unique family culture at Welcomm that I have seen in very few businesses throughout my career.”
It’s really important to me that people are kind and supportive to one another whilst driving to get the job done. That’s why we developed our company values. We recruit and review our people against these values to make them part of our daily working life. I believe that if we get the ‘people bit’ right in our business, we get the ‘customer bit’ right too.
We live in unprecedented times with COVID-19 and as such, the role of HR has taken many different twists and turns. I am very proud to hold this position at Welcomm and will continue to do my very best for our people and ultimately for our customers.