Keep Staff & Clients Safe in Your Workplace
With a multitude of risks to manage and the need to take action quickly, we have introduced a series of Smart Return to Work Solutions in collaboration with O2, to help you remain compliant with gover…Read more
Monitor Staff Output and Manage Performance
Gaining visibility of call volumes and tracking staff activity has never been easier. Through hosted telephony, call reporting and recording, management can access real-time statistics, making it easy…Read more
We pride ourselves on providing exceptional customer and operational support – it’s what we do best. That is why we are incredibly proud to share that Welcomm have won O2’s prestigious Direct Business Partner of the Year Award in both 2018, 2019 and now 2020 – something never achieved by any other O2 partner.
The recognition for exceptional customer support continues as Welcomm were crowned Gamma’s Support and Operations Team of the Year. This honour was made possible thanks to the hard work of our Technical Support and Account Management teams, who work tirelessly to go above and beyond for our customers.
“We were looking for a communications partner that could work collaboratively with us to organise call routing, failover & disaster plans, as well as earn our trust. Welcomm have turned out to be a valued partner, because they took the time to understand our needs. Welcomm keep us updated, even when several projects are on the go – they ensure I remain informed every step of the way.”
“Welcomm are a professional, reliable and well managed organisation. You have gone above and beyond on numerous occasions to help me. The training session on Horizon was clear and personable – I appreciate the patience you showed members of the team who are less familiar with such technologies. All of this is why I am very keen to work with Welcomm longer term.”
Why work with Welcomm?
Award winning customer service, digital knowledge and operational support recognised by the major Networks
50% of our staff work in support functions and are trained to the highest level to maintain our Platinum Partner status
Our partnership philosophy and dedicated account management service mean we take the time to understand business requirements before making recommendations
We have in-house expertise across all services, and as an SME we are able to remain agile and adaptable to business needs