A mobile customer of Welcomm’s for many years, JNL Waste Services entrusted Welcomm to deliver improved data connectivity, IT services and cloud backup for enhanced productivity.
Customer Overview
A Welcomm customer for many years, JNL Waste Services are a Specialist Waste Haulage business, providing collection, disposal, and container supply services for food and all other waste types nationwide.
The Challenge
Hear from Natalie Lee, Director at JNL Waste Services about her experience of working with Welcomm:
“We had problems with our existing internet connection, including the speed of our broadband. At the same time, we were also looking to update our phone system and mobile fleet, plus we had PC’s that needed upgrading. With such a lot of technical knowledge required to make the best decisions for our business, we wanted to partner with someone who was going to be able to help us with all of our communication and technology requirements together, to make it easy to manage.
We have purchased our mobile contracts through Welcomm for many years, which is why we decided to engage with them to roll out this big project across our business. To have all services under one roof, with one phone number to contact, makes things easy for me to maintain and manage. This was a huge factor in my decision to go with Welcomm.”
Key Solutions
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Mobiles
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Computer Hardware
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Data Connectivity
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Office 365
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Hosted Telephony
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Data Backup
What we needed From a Communications Partner
“It’s really important to me to be able to speak to someone over the phone when we need some help. Welcomm take care of, and deal with, our technical problems for us – I don’t feel like I need to worry at all. Previously we’ve awarded our business to Networks like EE and BT directly. Whilst they’re very good at selling to you, they have a high turnover of sales people which means you often end up on hold, queuing to get through to someone, rather than phoning straight through to someone who knows you by name and can give you the help you need.
Communications and Technology are not my specialty, but following a visit from our Welcomm Account Manager, who also brought along a data expert, everything grew from there. Whilst initially I was interested to learn how we could achieve a better internet connection, I later understood that I was actually looking for a partnership rather than a supplier, with someone who would take care of the whole telecommunications process for us.“
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Faster Connection, Increased Productivity
“Everything is now up and running, and working fine for us. On installation, we experienced a problem with our landlord’s original internet connection. Whilst Welcomm were not at fault, they quickly recommended other solutions for us to deal with the bandwidth issue. We are now able to access a faster broadband connection on brand new hardware which has helped increase our productivity. The VPN connection Welcomm activated for us has helped us get through the lockdown and be able to work remotely – this has been fantastic.
As we are planning an office move shortly, there are a few things we need to wait on before this project can be completely signed off, however, we are looking forward to working more closely with Welcomm in the future, to learn more about the capability of Office365 and how we can use it to improve the efficiency of business processes.”
A Word From Welcomm…
Improving the data connectivity at JNL Waste Services is a great example of how Welcomm can use our in-house knowledge and vast portfolio of complementary services to benefit our customers.
Poor internet on site was stopping the business going cloud-based. The SD-One solution bonds data connections together to enable the business to experience a better connection speed. This works for JNL Waste Services by bonding ADSL with an O2 4G SI, combining the speeds to give a faster and more reliable connection, essential to run cloud services including hosted telephony and Office 365
In addition to this, the service provides an instant failover solution that doesn’t lose their IP address. This helps lower the risk of downtime for the business, and keeps CCTV and printers working, even if the worst should happen. The SD-One box even works across multiple sites needing a connection, providing JNL Waste Services with a scalable and future-proof option to gain access to the internet, at a much lower cost than a leased line.
Not many providers offer this solution, and whilst it’s not fit for every business, on this occasion SD-One really did come to the rescue. We are lucky at Welcomm to partner with so many industry-leading vendors, to ensure we have the power to provide our customers with the best solutions for their particular needs.
Ross Digby
Unified Communications Specialist
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