What We Do

Contact Centre

Keep up with all of your communication channels, gain vital business insights and provide exceptional customer experiences by deploying a fully managed Contact Centre Solution in your business.

  • Contact Centre

    Fast and reliable data connectivity solutions

Keep up with all of your communication channels, gain vital business insights and provide exceptional customer experiences by deploying a fully managed Contact Centre Solution in your business.

Centrally Manage Your Communications

What is a Contact Centre?

A Contact Centre is a multi-channel tool that brings web, chat, SMS, social media, and voice channels on to one central platform, allowing you to connect to your customers on their channel of choice.

Why consider a Contact Centre Solution?

Improve customer experience, gain better visibility of productivity, increase agent efficiency and boost customer engagement.

Key Benefits

monitoring screen
Analytics for real-time business insights
Provide ultra-responsive customer experiences
Automatic assignment of customer queries
idea lightbulb
Respond to increasing customer demands

CENTRALLY MANAGE YOUR COMMUNICATIONS

What is a Contact Centre?

A Contact Centre is a multi-channel tool that brings web, chat, SMS, social media, and voice channels on to one central platform, allowing you to connect to your customers on their channel of choice.

Why consider a Contact Centre Solution?

Improve customer experience, gain better visibility of productivity, increase agent efficiency and boost customer engagement.

Key Benefits

Analytics for real-time business insights
Provide ultra-responsive customer experiences
Automatic assignment of customer queries
Respond to increasing customer demands

Connecting With Customers

Hear from Unified Communications Specialist, Luke Stanton as he introduces Horizon Contact, and discusses some of the ways businesses can effectively communicate across multiple channels.

Managing Increased Communication

00:00 How can businesses connect with their customers and staff?

06:54 Business benefits of using a Contact Centre

08:04 Tracking customer communications

15:10 Why Welcomm?

Introducing Horizon Contact

02:18 Introducing Horizon Contact

03:49 Welcomm’s role in the development of Horizon Contact

04:44 How does a Contact Centre work?

14:19 Starting your Contact Centre journey with Welcomm

 

Collaborating with Staff and Customers

09:34 Collaboration Solutions

10:28 How life has changed since working remotely

15:10 Why Welcomm?

Microsoft Teams

12:06 How can we support customers using Microsoft Teams?

Managing Increased Communication

00:00 How can businesses connect with their customers and staff?

06:54 Business benefits of using a Contact Centre

08:04 Tracking customer communications

15:10 Why Welcomm?

Introducing Horizon Contact

02:18 Introducing Horizon Contact

03:49 Welcomm’s role in the development of Horizon Contact

04:44 How does a Contact Centre work?

14:19 Starting your Contact Centre journey with Welcomm

 

Collaborating with Staff and Customers

09:34 Collaboration Solutions

10:28 How life has changed since working remotely

15:10 Why Welcomm?

Microsoft Teams

12:06 How can we support customers using Microsoft Teams?

Why work with Welcomm?

Experienced using, deploying and maintaining Call Centre solutions around the world, our in-house expertise means we have a unique understanding of the technology in action.
  • Partnerships with Multiple Industry-Leading Contact Centre Vendors

  • Award Winning Technical Support Team with Proven Capability to Deploy Internationally

  • Vast Range of Complementary Products and Services all Managed Under One Roof

  • We Can Integrate Contact Centre Solutions with Existing Telephony Products

  • Over 50% of our People Work in Support Functions

  • Recognised by Major Networks for Exceptional Customer Service and Digital Knowledge

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