Keep up with all of your communication channels, gain vital business insights and provide exceptional customer experiences by deploying a fully managed Contact Centre Solution in your business.
A Contact Centre is a multi-channel tool that brings web, chat, SMS, social media, and voice channels on to one central platform, allowing you to connect to your customers on their channel of choice.
Improve customer experience, gain better visibility of productivity, increase agent efficiency and boost customer engagement.
Experienced using, deploying and maintaining Call Centre solutions around the world, our in-house expertise means we have a unique understanding of the technology in action.
A Contact Centre is a multi-channel tool that brings web, chat, SMS, social media, and voice channels on to one central platform, allowing you to connect to your customers on their channel of choice.
Improve customer experience, gain better visibility of productivity, increase agent efficiency and boost customer engagement.
Experienced using, deploying and maintaining Call Centre solutions around the world, our in-house expertise means we have a unique understanding of the technology in action.
“Relationships are really important, especially within the charity sector. All of Welcomm’s staff were really good – for me, actually, that was the most important factor when choosing to partner with them. Although their products are amazing, I really liked the way Welcomm responded to our needs.”
“We were looking to update our phone system and mobile fleet, plus we had PC’s that needed upgrading. With such a lot of technical knowledge required to make the best decisions for our business, we wanted to partner with someone who was going to be able to help us with all of our communication and technology requirements together, to make it easy to manage.”
“Welcomm are a professional, reliable and well managed organisation. You have gone above and beyond on numerous occasions to help me. The training session on Horizon was clear and personable – I appreciate the patience you showed members of the team who are less familiar with such technologies. All of this is why I am very keen to work with Welcomm longer term.”
“We were looking for a communications partner that could work collaboratively with us to organise call routing, failover & disaster plans, as well as earn our trust. Welcomm have turned out to be a valued partner, because they took the time to understand our needs. Welcomm keep us updated, even when several projects are on the go – they ensure I remain informed every step of the way.”
Why work with Welcomm?
Award winning customer service, digital knowledge and operational support recognised by the major Networks
50% of our staff work in support functions and are trained to the highest level to maintain our Platinum Partner status
Our partnership philosophy and dedicated account management service mean we take the time to understand business requirements before making recommendations
Our UK based Customer Care team operate a ‘3 Ring Call to Care’ policy, with one freephone number to call for help with all products and services – 0800 064 64 64
We have in-house expertise across all services, and as an SME we are able to remain agile and adaptable to business needs