What We Do

Contact Centre

Keep up with all of your communication channels, gain vital business insights and provide exceptional customer experiences by deploying a fully managed Contact Centre Solution in your business.

  • Contact Centre

    Fast and reliable data connectivity solutions

Keep up with all of your communication channels, gain vital business insights and provide exceptional customer experiences by deploying a fully managed Contact Centre Solution in your business.

CENTRALLY MANAGE YOUR COMMUNICATIONS

What is a Contact Centre?

A Contact Centre is a multi-channel tool that brings web, chat, SMS, social media, and voice channels on to one central platform, allowing you to connect to your customers on their channel of choice.

Why consider a Contact Centre Solution?

Improve customer experience, gain better visibility of productivity, increase agent efficiency and boost customer engagement.

Key Benefits

Analytics for real-time business insights
Provide ultra-responsive customer experiences
Automatic assignment of customer queries
Respond to increasing customer demands

8×8 Virtual Contact Centre

Cirrus Contact Centre

Horizon Contact

Coming Soon! Get in touch for more information.

WHY WELCOMM?

Experienced using, deploying and maintaining Call Centre solutions around the world, our in-house expertise means we have a unique understanding of the technology in action.

Partnerships with Multiple Industry-Leading Contact Centre Vendors
Award Winning Technical Support Team with Proven Capability to Deploy Internationally
Vast Range of Complementary Products and Services all Managed Under One Roof
We Can Integrate Contact Centre Solutions with Existing Telephony Products
Over 50% of our People Work in Support Functions
Recognised by Major Networks for Exceptional Customer Service and Digital Knowledge

CENTRALLY MANAGE YOUR COMMUNICATIONS

What is a Contact Centre?

A Contact Centre is a multi-channel tool that brings web, chat, SMS, social media, and voice channels on to one central platform, allowing you to connect to your customers on their channel of choice.

Why consider a Contact Centre Solution?

Improve customer experience, gain better visibility of productivity, increase agent efficiency and boost customer engagement.

Key Benefits

Analytics for real-time business insights
Provide ultra-responsive customer experiences
Automatic assignment of customer queries
Respond to increasing customer demands

8×8 Virtual Contact Centre

Cirrus Contact Centre

Horizon Contact

Coming Soon! Get in touch for more information.

Why Welcomm?

Experienced using, deploying and maintaining Call Centre solutions around the world, our in-house expertise means we have a unique understanding of the technology in action.

  • Partnerships with Multiple Industry-Leading Contact Centre Vendors
  • Award Winning Technical Support Team with Proven Capability to Deploy Internationally
  • Vast Range of Complementary Products and Services all Managed Under One Roof
  • We Can Integrate Contact Centre Solutions with Existing Telephony Products
  • Over 50% of our People Work in Support Functions
  • Recognised by Major Networks for Exceptional Customer Service and Digital Knowledge

What Our Customers Say…

CEO Image

“Relationships are really important, especially within the charity sector. All of Welcomm’s staff were really good – for me, actually, that was the most important factor when choosing to partner with them. Although their products are amazing, I really liked the way Welcomm responded to our needs.”

Tapi Carpets and Floors

“We were looking to update our phone system and mobile fleet, plus we had PC’s that needed upgrading. With such a lot of technical knowledge required to make the best decisions for our business, we wanted to partner with someone who was going to be able to help us with all of our communication and technology requirements together, to make it easy to manage.”

CEO Image

“Welcomm are a professional, reliable and well managed organisation. You have gone above and beyond on numerous occasions to help me. The training session on Horizon was clear and personable – I appreciate the patience you showed members of the team who are less familiar with such technologies. All of this is why I am very keen to work with Welcomm longer term.”

Tapi Carpets and Floors

“We were looking for a communications partner that could work collaboratively with us to organise call routing, failover & disaster plans, as well as earn our trust. Welcomm have turned out to be a valued partner, because they took the time to understand our needs. Welcomm keep us updated, even when several projects are on the go – they ensure I remain informed every step of the way.”

Why work with Welcomm?

  • Award winning customer service, digital knowledge and operational support recognised by the major Networks

  • 50% of our staff work in support functions and are trained to the highest level to maintain our Platinum Partner status

  • Our partnership philosophy and dedicated account management service mean we take the time to understand business requirements before making recommendations

  • Our UK based Customer Care team operate a ‘3 Ring Call to Care’ policy, with one freephone number to call for help with all products and services – 0800 064 64 64

  • We have in-house expertise across all services, and as an SME we are able to remain agile and adaptable to business needs

Contact us today for a free cost comparison.