Horizon Contact - Welcomm Communications

Introducing…
Horizon Contact

The New Contact Centre Platform Made for Horizon Customers

Supported by Gamma’s Support and Operations Team of The Year

Introducing…
Horizon Contact

The New Contact Centre Platform Made for Horizon Customers

Supported by Gamma’s Support and Operations Team of The Year

Effectively communicate with your customers across multiple communication channels

Horizon Contact is a new, affordable and simple contact centre platform for Horizon users. It automatically assigns voice, email and webchat communications to selected members of staff, allowing you to effectively manage all customer communications across multiple channels – imagine, no more missed emails!

Hear from Unified Communications Specialist, Luke Stanton as he introduces Horizon Contact, and discusses some of the ways businesses can effectively communicate across multiple channels.

Managing Increased Communication

00:00 How can businesses connect with their customers and staff?

06:54 Business benefits of using a Contact Centre

08:04 Tracking customer communications

15:10 Why Welcomm?

Introducing Horizon Contact

02:18 Introducing Horizon Contact

03:49 Welcomm’s role in the development of Horizon Contact

04:44 How does a Contact Centre work?

14:19 Starting your Contact Centre journey with Welcomm

 

Collaborating with Staff and Customers

09:34 Collaboration Solutions

10:28 How life has changed since working remotely

15:10 Why Welcomm?

Microsoft Teams

12:06 How can we support customers using Microsoft Teams?

Managing Increased Communication

00:00 How can businesses connect with their customers and staff?

06:54 Business benefits of using a Contact Centre

08:04 Tracking customer communications

15:10 Why Welcomm?

Introducing Horizon Contact

02:18 Introducing Horizon Contact

03:49 Welcomm’s role in the development of Horizon Contact

04:44 How does a Contact Centre work?

14:19 Starting your Contact Centre journey with Welcomm

 

Collaborating with Staff and Customers

09:34 Collaboration Solutions

10:28 How life has changed since working remotely

15:10 Why Welcomm?

Microsoft Teams

12:06 How can we support customers using Microsoft Teams?

Key Benefits

This brand new Contact Centre made specifically for Horizon users is only available to Gamma customers. Welcomm is proud to be a part of an exclusive group of Gamma Platinum Partners that helped develop the product, giving us early access and deployment of Horizon Contact, and extra insight into future development of features and functionality. 

 

Communication Queuing

Voice, Email and Webchat queuing ensures all customer queries are allocated to a member of staff and nothing is missed or duplicated. 

Access Business Insights

Track call volumes and missed calls to better manage staffing requirements and enhance customer experiences.

View Historic Communications

Managing communications in one place gives your team instant visibility of past contact for a holistic overview of accounts.

Making More of Your Investments

Blend Horizon Contact Licences with Hosted Telephony Licences to equip all of your people, and get the best value for money.

The Perfect Stepping Stone

Significantly cheaper than alternatives, Contact is a great start towards centrally managing business communications.

Improve Customer Experiences

Management can track how long it takes for your staff to respond to customer queries, backing up customer promises with data.


Additional Business Benefits

To learn more about the full range of benefits offered by Horizon Contact, click the images below to download one of our PDF guides:

Interested in learning more? Complete the form below to speak to a specialist.

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