Introducing…
Horizon Contact
The New Contact Centre Platform Made for Horizon Customers
Supported by Gamma’s Support and Operations Team of The Year
Introducing…
Horizon Contact
The New Contact Centre Platform Made for Horizon Customers
Supported by Gamma’s Support and Operations Team of The Year
Effectively communicate with your customers across multiple communication channels
Horizon Contact is a new, affordable and simple contact centre platform for Horizon users. It automatically assigns voice and email communications to selected members of staff, allowing you to effectively manage all customer communications across multiple channels – imagine, no more missed emails!
Key Benefits
This brand new Contact Centre made specifically for Horizon users is currently only available from a selected group of Gamma Platinum Partners that helped develop the product. Welcomm is proud to be a part of this exclusive group, and we are thrilled to be able to deploy Horizon Contact to customers from January 2021!
Communication Queuing
Voice and email queuing ensures all customer queries are allocated to a member of staff and nothing is missed or duplicated.
Access Business Insights
Track call volumes and missed calls to better manage staffing requirements and enhance customer experiences.
View Historic Communications
Managing communications in one place gives your team instant visibility of past contact for a holistic overview of accounts.
Making More of Your Investments
Blend Horizon Contact Licences with Hosted Telephony Licences to equip all of your people, and get the best value for money.
The Perfect Stepping Stone
Significantly cheaper than alternatives, Contact is a great start towards centrally managing business communications.
Improve Customer Experiences
Management can track how long it takes for your staff to respond to customer queries, backing up customer promises with data.
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