We understand that now more than ever, it’s important to make sure your team are performing – regardless of their location.
With technology backing up your gut feeling, you’ll be able to report on activity in real-time, to better manage output from staff and the performance of your people.
You need to know if the work is getting done. That is why we recommend technology that allows you to see results with your own eyes, hear the conversations your team are having with your customers and have full visibility of call volumes in and out of your business.
– Quick Set Up
– Enables Remote Working
– Present Business Number From Any Device
– Free Horizon Collaborate for 60 days (to enable video conferencing and instant chat)
– Often reduces call costs
– 2000 UK landline and 2000 UK mobile minutes included
Licence available on a 30-day rolling contract | Prices are exclusive of VAT | Current Horizon users are ineligible for this offer | Terms and Conditions apply
A Word From Welcomm
Hear from Solution Sales Manager, Michael McHugo as he discusses the benefits of managing performance and staff output using Horizon Hosted Telephony, Akixi Call Reporting and Call Recording.
“Whilst working remotely, it’s important to monitor staff performance and activity to ensure a change of environment doesn’t impact on service quality. The solutions discussed are really simple to adopt – we use them all at Welcomm ourselves.”
As the true impact of the COVID-19 pandemic became clear, Chichester District Food Bank’s existing phone system quickly became overwhelmed with incoming phone calls and messages. After days of missing phone calls, preventing help from reaching those in need, Chichester Food Bank turned to Welcomm for help.
Customers making stress-free and informed decisions about high-value purchases in the midst of installation work was not an option. Cloud-hosted telephony was a perfect fit with Tapi’s requirements, given that no server room or infrastructure overheads were involved.
Why work with Welcomm?
Award winning customer service, digital knowledge and operational support recognised by the major Networks
50% of our staff work in support functions and are trained to the highest level to maintain our Platinum Partner status
Our partnership philosophy and dedicated account management service mean we take the time to understand business requirements before making recommendations
Our UK based Customer Care team operate a ‘3 Ring Call to Care’ policy, with one freephone number to call for help with all products and services – 0800 064 64 64
We have in-house expertise across all services, and as an SME we are able to remain agile and adaptable to business needs