Welcome to Our Business
In August 2020, we welcomed Solutions Sales Consultant Kirsten Evans to our business entirely from home.
“Starting a new role and learning new processes and technology can be daunting at the best of times – let alone during a global pandemic. Joining Welcomm remotely was one of the easiest onboarding experiences in my years as a solution sales specialist.
All of my day-to-day technology came preloaded and ready to run out of the box, my Microsoft 365 login allowed me to get straight to work with all the software I need, and video conferencing helped me to virtually meet everyone at the business in no time at all.
I now feel like as much a part of a team as I would in any office.”
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Kirsten Evans,
Joined Welcomm Remotely in August 2020
1.
Send them the equipment they need.
Ensure your new starters have the necessary hardware on day one, fully configured and ready to use.
Using MDM solutions such as MaaS360, our business support teams ensure new technology is ready to go straight out of the box – preloading them with key applications and security features, all within a branded environment.
No complex set-up, no lengthly manual to follow, simply power up and log in.
2.
Train staff virtually to help them get started.
Show your new starters how to make the most of their new communication tools.
Our technical support teams deliver pre-prepared assets such as training videos, quick start guides and digital manuals, as well as dedicated one-to-one digital training and demonstrations.
We take care of the support, making sure your people are up to speed on their new technology as quickly as possible.
3.
Meet the team.
Immerse new starters in your company culture from day one.
Video calls with team members and other key staff are a great way to break the ice. Welcomm host regular video catchups, team meetings and virtual events for our teams – giving us all a chance to keep in touch, even when we can’t see each other in the office.
Video conferencing technologies such as Microsoft Teams and Horizon Collaborate make hosting virtual get-togethers easy and rewarding.
4.
Introduce IT best practices.
In the wake of COVID-19, there has been a sharp rise in businesses being targeted by opportunistic scammers.
That is why, once your new starters have the technology they need, it’s vital they understand how to keep your business data safe.
Our IT Support helps you complete virtual inductions and demonstrate the programs your people need to use to hit the ground running. Plus, preinstalled anti-virus and monitoring agents give you and your customers the reassurance that your information is secured outside of reliable office networks.
Remote working checklist
Our experts are here to help you tick off goals on your remote working checklist – Learn more below:
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Award Winning
Crowned O2 Business Best Direct Partner of The Year in 2018, 2019, and 2020 in recognition of exceptional customer service and industry leading digital expertise. -
Expert Support
50% of our people work in support functions. With only one number to call, our three ring ‘Call to Care’ policy offers reassurance that you can speak to a real person when you need it most. -
True Partnership
Built on the principles of trust, accountability and commitment, we believe in building strong partnerships with our customers because ultimately, your success is our success too. -
Visibility and Control
Our Account Management Service provides exclusive access to mobile account insights, for a fully transparent review of your usage, enabling your people to focus on core business activities.
