To Do:

Connect with Customers & Collaborate with Staff

You need your teams to be able to call, instant chat and work together effectively from wherever they are. But with so many platforms to choose from, adopting the tools your team need to manage communications into and out of your business can seem a little challenging… until now!

The Solution

It’s easy to connect with customers and collaborate with staff when you have the right tools in place. With the technology you need being more accessible and affordable than ever, due to the greater demand for remote working, you too can operate efficiently with a unified communications solution from Welcomm. 

With so many routes into your business (including phone call, email, social media & live chat etc.) unifying your communications is easy with a Horizon hosted telephony system, with Horizon Contact overlayed on top!

This brand new Contact Centre made specifically for Horizon users is only available from a selected group of Platinum Partners that helped develop the product. Welcomm is proud to be a part of this exclusive group, able to bring Horizon Contact to new and existing Horizon customers as of November 11th 2020.

A Word From Welcomm

Hear from Unified Communications Specialist, Luke Stanton as he discusses the best tools to communicate with customers and collaborate with staff. 

To cut to the chase, click on the topics below to find Youtube links directing you to each question covered in this interview.

Luke Stanton, Unified Communications Specialist

“Now is the perfect time to look at all of your communication channels – to understand how customers want to connect with your business.

Managing Increased Communication

00:00 How can businesses connect with their customers and staff?

06:54 Business benefits of using a Contact Centre

08:04 Tracking customer communications

15:10 Why Welcomm?

Introducing Horizon Contact

02:18 Introducing Horizon Contact

03:49 Welcomm’s role in the development of Horizon Contact

04:44 How does a Contact Centre work?

14:19 Starting your Contact Centre journey with Welcomm

 

Collaborating with Staff and Customers

09:34 Collaboration Solutions

10:28 How life has changed since working remotely

15:10 Why Welcomm?

Microsoft Teams

12:06 How can we support customers using Microsoft Teams?

Introducing Horizon Contact

The New Contact Centre Platform Made for Horizon Customers
 
Effectively communicate with your customers across multiple communication channels

Communication Queuing

Voice and email queuing ensures all customer queries are allocated to a member of staff and nothing is missed or duplicated. 

Access Business Insights

Track call volumes and missed calls to better manage staffing requirements and enhance customer experiences.

View Historic Communications

Managing communications in one place gives your team instant visibility of past contact for a holistic overview of accounts.

Making More of Your Investments

Blend Horizon Contact Licences with Hosted Telephony Licences to equip all of your people, and get the best value for money.

The Perfect Stepping Stone

Significantly cheaper than alternatives, Contact is a great start towards centrally managing business communications.

Improve Customer Experiences

Management can track how long it takes for your staff to respond to customer queries, backing up customer promises with data.

Collaboration Tool Kit

Horizon Collaborate

With in-app screen sharing, video conferencing, voice calling and instant chat, Horizon Collaborate provides your workers with everything they need to communicate from wherever they are.  

Teams Direct Routing

Teams Direct Routing enables your Microsoft Teams application to make external telephone calls directly to mobiles or landlines using the public switched telephone network (PSTN).

Cirrus LinkPay+

Cirrus Link Pay+ is a smart payment solution that helps your staff accept card payments over the phone or online, whilst remaining PCI security compliant.

Why work with Welcomm?

Award winning customer service, digital knowledge and operational support recognised by the major Networks

50% of our staff work in support functions and are trained to the highest level to maintain our Platinum Partner status

Our partnership philosophy and dedicated account management service mean we take the time to understand business requirements before making recommendations

Our UK based Customer Care team operate a ‘3 Ring Call to Care’ policy, with one freephone number to call for help with all products and services – 0800 064 64 64

We have in-house expertise across all services, and as an SME we are able to remain agile and adaptable to business needs

Contact us today for a free cost comparison.