By Luke Stanton

April 19, 2021

Transform Microsoft Teams

Into a Fully Functional Phone System

2020 really was the year to embrace remote working. If Microsoft Teams has become your go-to communications platform, we wanted to share the latest technology available from Welcomm to transform your Microsoft Teams into a fully functional telephone system, able to make and receive calls internally and externally from any device.

Moving your business’s telephony requirements into the cloud is easy to achieve when you’re supported by the right comms partner. Using Teams as the single end point for your all of your business calls enables you to reduce the number of platforms your people have to learn, which means as long as your staff have access to Teams, your customers will have access to your business.

Our Solutions

We are proud to offer a range of solutions that enable an upgraded Microsoft Teams experience, each with a variety of pricing and deployment options available. Our Unified Communications Specialists work directly with customers to determine the right solution for your business.

8×8 Voice for Microsoft Teams

What is It?

8×8 Voice for Microsoft Teams is a cloud to cloud integration between 8×8 and Microsoft Teams, providing enterprise-grade telephony and global PSTN connectivity within the Microsoft Teams application.

This solution retains all of the existing features your teams use to communicate internally, but with added functionality you would expect from a fully featured phone system, such as call groups, business number presentation, call recording and analytics.

Key Benefits:

  • Easily add Microsoft Teams users to an existing 8×8 deployment.

  • Global PSTN access for Microsoft Teams users.

  • Native integration with over 35 CRM systems such as Salesforce, Microsoft Dynamics and Zendesk.

  • One platform for all users, regardless of whether they are using Microsoft Teams.

How it Works:

Learn more about how 8×8 Voice for Microsoft Teams works in our short instructional video below.

Teams Direct Routing

What is It?

Teams Direct Routing allows phone calls to be made from your Microsoft Teams application both internally and externally, to any phone number, using SIP Trunk connectivity provided by award winning telephony supplier Gamma.

Unlike a traditional SIP & Telephony deployment, Teams Direct Routing is a ‘Per User’ solution, meaning that this added outbound call functionality can be assigned to specific team members.

Key Benefits:

  • Award Winning Connectivity and advanced Failover from Gamma with access to SIP Trunk Call Manager

  • Fully Customizable ‘Per User’ Solution

  • Scalable to any Business Size

  • Call routing natively configured through Microsoft admin portals

How it Works:

Learn how Teams Direct Routing works in this short instructional video, presented by UC Sales Specialist Luke Stanton.

Why Welcomm?

  • Award Winning
    Crowned O2 Business Best Direct Partner of The Year in 2018, 2019, and 2020 in recognition of exceptional customer service and industry leading digital expertise.

  • Expert Support
    50% of our people work in support functions. With only one number to call, our three ring ‘Call to Care’ policy offers reassurance that you can speak to a real person when you need it most.

  • True Partnership
    Built on the principles of trust, accountability and commitment, we believe in building strong partnerships with our customers because ultimately, your success is our success too.

  • Unified Communications Specialists
    Recognised as Gamma’s Support and Operations team of The Year in 2019, our Unified Communications specialists are trained to the highest level to maintain our Platinum Partner status.

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