Since our business began in 1989, our goal has remained the same… Connect businesses to their customers.
From the first mobile retailer in the midlands, to the business communication specialists of today, Welcomm’s customer focused ethos and partnerships with industry-leading vendors have enabled us to operate successfully for over 30 years. Through strategic acquisition and developing our people, we have grown our product and services portfolio to become a trusted communications partner to thousands of businesses across the UK.
Providing exceptional customer and operational support is what we do best. That is why Welcomm are incredibly proud to have won O2’s prestigious Excel Partner of the Year Award for six consecutive years, from 2018 to 2023 – something never achieved by any other O2 partner.
The recognition for exceptional customer support continues as Welcomm were crowned Gamma’s Support and Operations Team of the Year – made possible thanks to the hard work of our Technical Support and Account Management teams, who work tirelessly to go above and beyond for our customers.
To celebrate this significant milestone, we invited our customers to join us for an informative and fun day at Leicester Racecourse.
Joined by key Partners including Gamma, O2, Samsung, Nokia and Datto, we shared 5G insights, demystified Disaster Recovery and launched our in-house IT Service.
We uphold our company values and keep our customers at the heart of everything we do.
We adapt quickly to overcome obstacles, remaining solution and outcome focused.
We take responsibility for our actions and see them through. “Say what you mean, do what you say.”
We always go the extra mile for our customers and set each other up to shine.
We work together and support each other to best meet the needs of our customers.
We look for new ways of working to improve business processes and enhance customer experience.
We treat others with kindness, consideration and respect.
We actively find ways to improve our output and prioritise effectively – making the most of every day.
As a business, we recognise our responsibility to reduce our carbon footprint and become more sustainable. We have taken our Corporate Social Responsibility seriously for many years, and have now made a commitment to making sustainability a top priority in the coming weeks, months and years. To help us achieve this, we have implemented a new Environmental, Social and Governance strategy.
Beginning this journey with a look at the operations within our business, we are already proud of the practices we currently have in place. However, we know we can go further, and now look to undertaking a review of our wider supply network.
Our largest direct partners Virgin Media O2 and Gamma have already committed to achieving net zero emissions, and we look to them for encouragement and inspiration as we take our own steps forward. To ensure full transparency in our own journey towards net zero, we are proud to partner with sustainability platform Zellar, which will enable our business to regularly report on our progress to date.
Our Progress So Far
We have transitioned a number of our fleet vehicles to electrically-powered models.
Since March 2020, the majority of our workforce has been working remotely, with hybrid arrangements in place when necessary.
This has meant a much-improved work/life balance and a great reduction in commuting time therefore, less emissions.
As soon as our next renewal opportunity arrives, we will be switching to a green energy supplier for our premises.
Our in-house Energy Renewals team provide this service to many businesses across the UK. Click here to learn more.
Since Q4 2021, our team has completed several local volunteering projects including litter picking, marshalling at the local park run, wellness walks to encourage staff into nature and volunteering with the Canal and River Trust.
We have partnered with local supplier Eco Village for responsible refills of essential items for our office.