A Cloud Contact Centre is a multi-channel tool that brings web, chat, SMS, social media, and voice channels on to one central platform, allowing you to connect to your customers via their channel of choice.
Improve customer experience, gain better visibility of productivity, increase staff efficiency and boost customer engagement.
Voice, Email and Webchat queuing ensures all customer queries are automatically assigned to a member of staff, meaning no communications are missed or duplicated.
Track call volumes and missed calls to better manage staffing requirements and follow up on missed enquiries – enhancing customer experience.
Managing communications in one place gives your team instant visibility of past contact for a holistic overview of accounts.
Management can track how long it takes for your staff to respond to customer queries, backing up customer promises with data.
Built on a single cloud communication platform, 8×8 Contact Centre makes it easy for businesses to connect and collaborate with individuals working inside and outside of your organisation.
Ideal for medium to large businesses.
Able to overlay on any phone system or telephony solution, utilising 8×8’s internationally recognised voice platform.
Speech recognition and transcription offers advanced call analytics, giving you deeper insight into how your staff support your customers.
Integrates with a vast range of communication channels including Email, Webchat, SMS, Social Media, Whatsapp, Voice and more.
Built-In CRM or integrate into major leading CRM platforms including SalesForce, Zendesk and Microsoft Dynamics.
“Able to overlay on any phone system or telephony solution”
Horizon Contact is a new, affordable and simple contact centre platform, able to be easily rolled out to specific users on your Horizon Hosted Telephony system.
Ideal for small to medium businesses.
Automatically manage incoming Voice, Email & Webchat communications – assigning each to a member of staff to ensure no communication is missed.
Call History tracked via a built-in CRM, with additional integration into existing CRM platforms available.
Enhanced calling features such as automatic callbacks, satisfaction surveys and call assignments – going above and beyond for your customers without adding extra workload to your support teams.
Licences can be assigned on a per user basis, and customised as required.
Hear from Unified Communications Specialist, Luke Stanton as he introduces Horizon Contact, and discusses some of the ways it can offer businesses greater visibility.
“Automatically manage incoming Voice, Email & Webchat communications”
Cirrus Cloud Contact Centre operates from a single dashboard, meaning agents and AI chatbots can seamlessly communicate with customers across a range of channels and touchpoints.
Ideal for large business deployments.
AI Chatbot functionality answers queries in your brand’s tone, meaning your customers get a consistent experience, 24/7.
Omnichannel solution that seamlessly integrates with 30+ apps/communication services.
Self-service functionality allows you to instantly update and reconfigure your Contact Centre when you need to.
Built-In CRM or integration into major leading CRM platforms including SalesForce, Zendesk and Microsoft Dynamics.
“AI Chatbot functionality answers queries in your brand’s tone, meaning your customers get a consistent experience, 24/7.”
Why work with Welcomm?
Partnerships with Multiple Industry-Leading Contact Centre Vendors
Award Winning Technical Support Team with Proven Capability to Deploy Internationally
Vast Range of Complementary Products and Services all Managed Under One Roof
We Can Integrate Contact Centre Solutions with Existing Telephony Products
Over 50% of our People Work in Support Functions
Recognised by Major Networks for Exceptional Customer Service and Digital Knowledge