Making decisions best for your business in your own time – without a hard sell
Established in 1982, Peterborough Boiler Services Ltd service and supply domestic and commercial boilers and central heating systems. A family business for more than 39 years, Peterborough Boiler Services operate in a 40 mile radius around the city of Peterborough.
Before upgrading their IT and Telephony systems, Peterborough Boiler Services were struggling to operate efficiently, slowed down by outdated hardware and systems provided to them by an incumbent supplier of over 10 years.
Following the success of the cloud-hosted Horizon Telephony solution Welcomm had supplied to the business a number of years prior, Nigel was keen to implement similar cloud-based Servers and IT systems to replace his outdated hardware. When presented with this goal, his incumbent supplier was unsupportive, and Nigel turned to Welcomm for support.
“Welcomm fully explained the solution they recommended for my business, then they gave me the time to think. It was extremely difficult for me to leave a company I had been with for over 10 years. The fact that I was left alone to think about my next step was great – I experienced no hard sell, no hard push.” – Nigel Foreman, Owner
Mobiles & Tablets
Frequent crashes and long booting times had cost the business both time and money. By transferring their server storage to the cloud, these frustrations were completely removed, with the business no longer responsible for costly maintenance.
New IT hardware within the office has also vastly improved the day-to-day productivity of the administration teams, with less time being wasted waiting for machines to boot or complete demanding tasks.
Equipped with brand new mobiles and tablets, travelling engineers are now able to receive jobs remotely from the main office, improving efficiency and providing a consistent and trackable record.
With Welcomm IT Support in place, Peterborough Boiler Services Ltd now have full access to the Microsoft 365 suite of applications, providing a range of tools to enhance internal collaboration, with all files securely stored remotely in the cloud.
With strict COVID guidelines in place, there are often not enough staff within the offices to answer every call live. Fortunately, Peterborough Boiler Services’ Horizon hosted telephony system allows for calls to be effectively managed from the point of contact.
If a call is missed, it is answered by an automated call handling service, with messages and alerts sent to staff by email to follow up on. Call volumes can also be easily monitored via an easy to use web portal, for visibility.
“After speaking with Nigel, it was really clear to me what he needed for his business. And that was to be heard.
Having listened to the frustrations Nigel had with his incumbent supplier, I thought it would be helpful to bring in our experts – even just to give Nigel a chance to bounce some ideas off them, or pose the questions he had.
A lot of my customers have been with us at Welcomm for decades. It is my mission to ensure each customer understands how much we value their business.
I am very chuffed to have built a strong relationship with Nigel that led to him trusting us with his IT, Energy, Office, Telephony and Mobiles. Looking after a business from so many different angles makes resolving issues so much quicker!”
Account Development Manager at Welcomm Communications
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