Ready to Go with Managed Mobile and Tablet Devices
Customer Overview
Stephen Sanderson Transport Ltd is a family-owned distribution and warehouse company operating from the heart of the UK Midlands. Established way back in 1973, Stephen Sanderson Transport operates a modern and diverse fleet of over 70 vehicles, serving a wide range of businesses and sectors across the UK and Europe.
Hear from Ryan Street, Palletline Administrator at Stephen Sanderson Transport Ltd, on his experience of working with Welcomm.
The Challenge
As part of their commitment to continuous improvement, Stephen Sanderson Transport Ltd were looking to modernise their outdated mobile fleet by rolling out new mobile and tablet devices with larger screens; designed to help streamline a number of key internal operations and achieve ‘paperless’ processes (including capturing secure electronic signatures).
Following a digital transformation of warehouse operations, the business needed higher-spec devices to make the most of the new technology available. They were looking for an easy-to-use (and manage), scalable mobility solution to replace historic processes, enhance productivity and get the job done.
Key objectives included:
- Providing all drivers, and a number of garage and warehouse staff, with portable devices, including smartphones, tablets, and product scanners.
- Ensuring that all technology was compatible with the new systems coming into the business, enabling the transition to a completely paperless ecosystem.
- Implementing a mobile device management solution to ensure that staff only have access to core work applications, preventing the personal use of company devices and data allowances.
Key Solutions
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Mobile and Tablet Devices
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MaaS360 MDM
What We Needed From a Partner
Stephen Sanderson Transport Ltd was looking for a communications partner who could offer a supportive, personal service. Having worked together for decades, Ryan and his team trusted that Welcomm could provide the level of service and expertise they were looking for.
To oversee the handset distribution and enrolment process, Darren Tiday, a senior member of Welcomm’s Business Support team was assigned directly to Stephen Sanderson Transport Ltd, and was on hand to address any concerns or questions the business had.
“Welcomm are an extension of the team – the support system in place has been absolutely outstanding. We couldn’t have achieved half of what we’ve done without you guys. Darren has been absolutely brilliant with the support and setup of everything. He’s been brilliant – answering every question I’ve asked. I can’t praise him enough, to be honest!”
– Ryan Street, Palletline Administrator
A Word From Welcomm…
Working alongside one of our longest-standing customers is a pleasure for me. Helping organisations such as Stephen Sanderson Transport Ltd achieve their digital transformation goals is one of the joys of working at Welcomm, and I am proud of the mobile device solution we have implemented.
Combining MaaS360 with Android Enterprise Edition devices ensured that, alongside enhanced security features, the device rollout was extremely quick and simple for Ryan and his team. With MaaS360 Mobile Device Management (MDM), each device is controlled by a configurable policy, allowing the manager to control exactly which applications can be installed, and how company mobile data can be used. We provide full training for the staff as part of our onboarding process, and further support with policy alterations if required.
It’s important to us that we introduce secure, fit-for-purpose technology to our clients, and I believe that this is exactly what we have achieved. Always at the end of the phone if they needed anything, we worked hard to ensure any fixes and policy amendments were rectified in record time, as a smooth onboarding for the customer was my priority.
Darren Tiday
Business Support Specialist
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