GTS Security Services were looking for a trackable communications device that was all-encompassing, to save buying additional equipment and help streamline the number of devices Security Officers need to carry.
Customer Overview
A new, innovative business based in Leicester, GTS Security Services was formed by senior security specialists with more than 50 years’ of industry experience between them.
On a mission to supply quality security services to Leicestershire businesses, the team offer mobile response services, including mobile patrols, keyholding alarm response, locks and unlocks, tenant/landlord response for students and lone worker emergency response. This is why response times are paramount and by staying local, they can respond quickly to client needs.
Always looking at ways to improve and optimise, GTS Security Services look after their staff and clients as a number one priority, and aim to make a difference in the security industry. A customer of Leversedge (Welcomm’s sister business) for many years, GTS Security Services now utilise a range of products and services from the Welcomm Group.
The Challenge
GTS Security Services were looking for a device that was all encompassing, to save buying additional equipment and help streamline the number of devices Security Officers need to carry.
Hear from Tom Conlan and Gary Sheffield, Directors at GTS Security Services about their experience of working with the Welcomm Group:
“Safety and transparency is paramount to our business to operate to a professional standard. Patrol services need to be fully reportable and evidenced, which is why the RugGear devices and Instant Push to Talk technology is so important.
Acting as both a radio and a phone, the tracking software and Guard Tour system provides us with accurate reporting, allowing clients to clearly see that we have patrolled as promised. It also gives our Officers peace of mind as communication is a lot easier and quicker, making our staff feel safer with video recording, tracker and SOS functionality.”
Key Solutions
-
Mobiles
-
Instant Broadband Push to Talk
-
Lone Worker Protection
What we Needed From a Partner
“We looked at other suppliers online, but found it difficult to speak to someone about what we were looking for. Having worked with Leversedge for years, we trusted both businesses to deliver. They showed a genuine interest by taking the time to sit down with us and listen to exactly what we needed, before proposing the best solution for our business.
With all of our communication needs under one umbrella, it is really easy to manage. Like any partnership, the most important thing to us is trust. After purchasing a product, it’s important to be able to rely on getting the support you need. We know that if we have issues, between us, Welcomm and Leversedge, they’re resolved.”
Secured New Business
“Being able to provide timely reporting and evidence of work completed shows accountability and complete transparency, which helps build trust with new clients. In only a short time, the technology has already helped us gain a new security contract.
In combination with vehicle tracking, the Instant P-T-T technology and trackable RugGear devices, we can prove that we complete our jobs to the letter, which is hugely reassuring to prospective customers.”
Enhanced Customer Service
“The Guard Tour module with NFC points guarantees that an Officer has hit specific areas at specific times. These intelligent insights provide an enhanced customer experience, and builds trust between us and our clients.
Technology like this is changing the industry, as well as client expectations. That is why, anything that can show we’re innovative is a huge positive for our business.”
Saved Money
“Officers without RugGear devices would need to carry 2 or 3 devices to remain in contact with dispatch via radio, provide lone worker protection, be able to call emergency services if needed and track their movements.
By having just one device, we have saved money and also made life easier and safer for the officer – providing an enhanced level of service to the client all at the same time!”
Start your journey with Welcomm…
Award-winning customer service, digital knowledge and operational support recognised by the major Networks
50% of our staff work in support functions and are trained to the highest level to maintain our Platinum Partner status
Our partnership philosophy and dedicated account management service mean we take the time to understand business requirements before making recommendations
Our UK based Customer Care team operate a ‘3 Ring Call to Care’ policy, with one free phone number to call for help with all products and services – 0800 064 64 64
We have in-house expertise across all services, and as an SME we are able to remain agile and adaptable to business needs
