Hear from Stephen Bennett, Commercial Director at Ecolutia Services about what his business was looking for in a Communications Partner.
“The reason we got in touch with a provider like Welcomm was to have someone in our corner that could deal with the major networks on our behalf. Using a communications partner meant we could get the personal customer support we needed – something we weren’t getting from the networks directly. For example, if we have an issue, we can contact someone at Welcomm straight away, rather than be sat in a queue waiting for a big phone company to deal with it in their own time. This continues to be an important part of the service for us.”
“Service is key – at Ecolutia we’re a service provider ourselves. However, over the years we’ve worked with Welcomm, it’s also been really beneficial to be able to access their full suite of services. To have mobile phones, IT support and cloud-based telephony all in one place, with a service provider that’s responsive, is exactly what we needed.”