Global Collaboration and Remote Working
Customer Overview
Ecolutia provides mobile and outsourced water treatment services to the energy, industrial, and civil infrastructure sectors.
With a passion for achieving excellence in customer service, just like their mobile water treatment equipment Ecolutia has people ready to go where and when they are needed. The business has multiple sites located across the world, with systems operated and maintained by university graduated Field Service Engineers (FSE’s), who are available to help 24 hours a day.
Hear from Stephen Bennett, Commercial Director at Ecolutia Services about his experience of working with Welcomm.
The Challenge
Initially, Ecolutia were looking for a mobile phone provider that could give them the time and customer support that their expanding business needed. Having experienced poor customer service and long waiting times from major networks, they were hoping to find a telecoms provider that would be easy to get hold of and be open to working closely together.
A second challenge for the business was that the organisation was quickly reaching the limits of the on-site server. Ecolutia faced the hard decision… do they replace or look to go cloud-based?
Finally, as a growing business with an expanding customer footprint globally, the need for field based and back-office teams to collaborate from anywhere in the world quickly became a high priority for Ecolutia. They needed a solution to ensure productivity remained high, no matter what time zone their people were working in.
Key Solutions
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Mobile Tariffs and Handsets
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Hosted Telephony
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Microsoft 365
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MaaS360 MDM Enrolment
What we needed from a Partner
Hear from Stephen Bennett, Commercial Director at Ecolutia Services about what his business was looking for in a Communications Partner.
“The reason we got in touch with a provider like Welcomm was to have someone in our corner that could deal with the major networks on our behalf. Using a communications partner meant we could get the personal customer support we needed – something we weren’t getting from the networks directly. For example, if we have an issue, we can contact someone at Welcomm straight away, rather than be sat in a queue waiting for a big phone company to deal with it in their own time. This continues to be an important part of the service for us.”
“Service is key – at Ecolutia we’re a service provider ourselves. However, over the years we’ve worked with Welcomm, it’s also been really beneficial to be able to access their full suite of services. To have mobile phones, IT support and cloud-based telephony all in one place, with a service provider that’s responsive, is exactly what we needed.”
Would You Recommend Working With Welcomm?
“I am very happy to recommend Welcomm. If you are considering whether to use Welcomm, and you want to call me, I’ll tell you exactly how it is.
As a service business ourselves, we value quality service. It’s not a price thing, it’s a value proposition – and you get what you pay for.
In my experience of working with Welcomm, I have always dealt with good people providing a good service.”
Stephen Bennett, Commercial Director at Ecolutia Services
A Word From Welcomm…
Our partnership with Ecolutia is very important to us. In fact, Stephen even joined our charity Mount Kilimanjaro climb back in 2014, a challenge that saw a number of our team and customers reach new heights to raise over £12,000 for Headway Leicester – a local charity that provides support for adults with brain injuries, their families and carers.
Having been at Welcomm for over 5 years myself, the greatest customer successes I see are built from long term partnerships. As we earned Ecolutia’s trust, we too gained a better understanding of their environment, requirements and priorities. With this knowledge, we have been able to work together to provide a really comprehensive communication and collaboration solution to truly transform the way their business operates and communicates.
I really appreciate Stephen’s feedback on our service – it means a lot to me. I look forward to continuing working closely with the Ecolutia team in the future!
Sarah Pitcher
Account Development Manager
Start your journey with Welcomm…
Award winning customer service, digital knowledge and operational support recognised by the major Networks
50% of our staff work in support functions and are trained to the highest level to maintain our Platinum Partner status
Our partnership philosophy and dedicated account management service mean we take the time to understand business requirements before making recommendations
Our UK based Customer Care team operate a ‘3 Ring Call to Care’ policy, with one freephone number to call for help with all products and services – 0800 064 64 64
We have in-house expertise across all services, and as an SME we are able to remain agile and adaptable to business needs