Global Collaboration and Remote Working – Ecolutia Services

Global Collaboration and Remote Working

With sites all around the world, Ecolutia Services needed a communications partner that would help connect their teams, lower international calling costs and provide collaboration tools to maintain productivity – especially when working remotely.

Customer Overview

Ecolutia provides mobile and outsourced water treatment services to the energy, industrial, and civil infrastructure sectors.

With a passion for achieving excellence in customer service, just like their mobile water treatment equipment Ecolutia has people ready to go where and when they are needed. The business has multiple sites located across the world, with systems operated and maintained by university graduated Field Service Engineers (FSE’s), who are available to help 24 hours a day. 

Hear from Stephen Bennett, Commercial Director at Ecolutia Services about his experience of working with Welcomm.

The Challenge

Initially, Ecolutia were looking for a mobile phone provider that could give them the time and customer support that their expanding business needed. Having experienced poor customer service and long waiting times from major networks, they were hoping to find a telecoms provider that would be easy to get hold of and be open to working closely together.

A second challenge for the business was that the organisation was quickly reaching the limits of the on-site server. Ecolutia faced the hard decision… do they replace or look to go cloud-based?

Finally, as a growing business with an expanding customer footprint globally, the need for field based and back-office teams to collaborate from anywhere in the world quickly became a high priority for Ecolutia. They needed a solution to ensure productivity remained high, no matter what time zone their people were working in.

Key Solutions

  • Mobile Tariffs and Handsets

  • Hosted Telephony

  • Microsoft 365

  • MaaS360 MDM Enrolment

What we needed from a Partner

Hear from Stephen Bennett, Commercial Director at Ecolutia Services about what his business was looking for in a Communications Partner.

“The reason we got in touch with a provider like Welcomm was to have someone in our corner that could deal with the major networks on our behalf. Using a communications partner meant we could get the personal customer support we needed – something we weren’t getting from the networks directly. For example, if we have an issue, we can contact someone at Welcomm straight away, rather than be sat in a queue waiting for a big phone company to deal with it in their own time. This continues to be an important part of the service for us.” 

“Service is key – at Ecolutia we’re a service provider ourselves. However, over the years we’ve worked with Welcomm, it’s also been really beneficial to be able to access their full suite of services. To have mobile phones, IT support and cloud-based telephony all in one place, with a service provider that’s responsive, is exactly what we needed.”

The Solution

Designed to transform the way that Ecolutia collaborate and communicate, Welcomm deployed MaaS360 MDM (Mobile Device Management) enrolled iPhones across the Ecolutia fleet, pre-loaded with business-essential applications/functionality, ready for new starters.

Horizon Hosted Telephony was also rolled out across the business, to enable staff to make calls on any device via a mobile app or soft client – saving money on the cost of international calls and increasing productivity when working remotely. 

Following the success of this implementation, Welcomm provided Ecolutia with Microsoft Office 365 licences, including Teams and SharePoint, for improved customer collaboration and to ensure staff had access to files remotely.

The Outcome

  • Microsoft Teams and 365 has made a massive difference to the way Ecolutia collaborate internally and with customers. Through this tool, productivity has increased business-wide as staff are able to share and work directly on documents at the same time.

  • The business was prepared to work remotely in advance of government COVID restrictions. With communications and IT solutions in place to enable productivity from any device anywhere, Ecolutia were prepared for home working, helping seamlessly transition staff into their “new normal” whilst maintaining productivity.

  • Horizon Hosted Telephony provides good value for money, helping the business control international calling costs and connect global sites seamlessly.

Key Benefits

  • Brand new devices mean staff have access to the latest functionality and applications, ensuring they have the tools they need to do their job. New starters report of a fantastic onboarding experience, enhanced by receiving their brand new phone on their first day.

  • Through MaaS360 MDM (Mobile Device Management), Ecolutia have the ability to locate, lock and wipe lost handsets, managing risk by automatically removing company information from a lost device remotely, which is greatly reassuring.
  • Using mobile apps to access collaboration tools, Horizon telephony, and submit expenses has helped Ecolutia transform their business operations with efficient and paperless processes.

Would You Recommend Working With Welcomm?

“I am very happy to recommend Welcomm. If you are considering whether to use Welcomm, and you want to call me, I’ll tell you exactly how it is.

As a service business ourselves, we value quality service. It’s not a price thing, it’s a value proposition – and you get what you pay for.

In my experience of working with Welcomm, I have always dealt with good people providing a good service.”

Stephen Bennett, Commercial Director at Ecolutia Services

A Word From Welcomm…

Our partnership with Ecolutia is very important to us. In fact, Stephen even joined our charity Mount Kilimanjaro climb back in 2014, a challenge that saw a number of our team and customers reach new heights to raise over £12,000 for Headway Leicester – a local charity that provides support for adults with brain injuries, their families and carers.

Having been at Welcomm for over 5 years myself, the greatest customer successes I see are built from long term partnerships. As we earned Ecolutia’s trust, we too gained a better understanding of their environment, requirements and priorities. With this knowledge, we have been able to work together to provide a really comprehensive communication and collaboration solution to truly transform the way their business operates and communicates.

I really appreciate Stephen’s feedback on our service – it means a lot to me. I look forward to continuing working closely with the Ecolutia team in the future!

Sarah Pitcher

Account Development Manager

Start your journey with Welcomm…

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