Strong Partnership Restores Confidence in Telecoms Providers
Bournville Village Trust are a charity and community-based housing organisation working in Birmingham and Shropshire. Inspired by the values of their social reformer founder George Cadbury, BVT’s mission is to create and sustain communities where people can thrive.
Prior to their new telephony system and MPLS network being deployed by Welcomm, Bournville Village Trust’s IT Team found administering their telephony to be extremely challenging.
They wanted to…
With these requirements, the organisation went out to tender.
The new network, phone system, and mobile phones in place helped overcome the challenges faced by legacy systems and support, enabling Carl and his team to get the whole of Bournville Village Trust, over 180 staff, up and running remotely within days of lockdowns being announced.
Having built a strong partnership together, regular meetings ensure systems are running as expected and all requests are resolved. With greater visibility and the ability to contact expert support when they need it, BVT experiences faster resolution times, ensuring their teams can keep lines of communication open.
Upgraded technology and a prioritised installation schedule gave BVT the ability to keep in contact with colleagues, team members and Directors throughout the pandemic, to ensure those that rely on their services could receive the assistance they need, and continue to contact the organisation without any disruption.
Carl Fowler, Head of I.T.
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