Introducing…
Horizon Contact
The New Contact Centre Platform Made for Horizon Customers
Supported by Gamma’s Support and Operations Team of The Year
Introducing…
Horizon Contact
The New Contact Centre Platform Made for Horizon Customers
Supported by Gamma’s Support and Operations Team of The Year
Effectively communicate with your customers across multiple communication channels
Horizon Contact is a new, affordable and simple contact centre platform for Horizon users. It automatically assigns voice, email and webchat communications to selected members of staff, allowing you to effectively manage all customer communications across multiple channels – imagine, no more missed emails!
Key Benefits
This brand new Contact Centre made specifically for Horizon users is only available to Gamma customers. Welcomm is proud to be a part of an exclusive group of Gamma Platinum Partners that helped develop the product, giving us early access and deployment of Horizon Contact, and extra insight into future development of features and functionality.
Communication Queuing
Voice, Email and Webchat queuing ensures all customer queries are allocated to a member of staff and nothing is missed or duplicated.
Access Business Insights
Track call volumes and missed calls to better manage staffing requirements and enhance customer experiences.
View Historic Communications
Managing communications in one place gives your team instant visibility of past contact for a holistic overview of accounts.
Making More of Your Investments
Blend Horizon Contact Licences with Hosted Telephony Licences to equip all of your people, and get the best value for money.
The Perfect Stepping Stone
Significantly cheaper than alternatives, Contact is a great start towards centrally managing business communications.
Improve Customer Experiences
Management can track how long it takes for your staff to respond to customer queries, backing up customer promises with data.
Additional Business Benefits
To learn more about the full range of benefits offered by Horizon Contact, click the images below to download one of our PDF guides:
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