The O2 Direct Partner Network, launched on 1st April 2015, sees O2 Business working with fewer direct partners that excel in delivering high quality mobile and digital performance for their customers. As a partner, Welcomm benefits from the additional help O2 provides to win and retain loyal customers through their leading sales, marketing and customer service support.
O2 Exclusivity – new extended five year contract with additional revenue share and a range of unique benefits for exclusive partners
Excellence Awards – £8m investment in incentive payments over the next three years for the best partners to stand out from the crowd; with two new annual awards focused on the areas of customer and digital excellence
New commercials – transparent and simplified commercials making it easier for O2 partners to plan and win business
Bigger dedicated support team – continued investment in targeted marketing resources and comprehensive benefits, alongside quarterly incentives for all O2 partners
Jason Phillips, Head of Partners for O2 Business commented, “O2 Business believes in the power of partnerships and this new programme is testament to O2’s long term commitment to enhancing and developing its indirect business. The new O2 Direct Partner Network marks the biggest change to our partnership approach in the last five years and we’re excited to bring this initiative to market. I am wholly confident that this programme will give O2 Business and its partners the agility and flexibility to deliver the very best in mobility and digital solutions.”
Welcomm have been recognised as O2's Direct Business Partner of The Year in 2018, 2019 and 2020, and are the only O2 Direct Partner to achieve this for multiple consecutive years. This prestigious award recognises our ability to delivers truly exceptional customer experiences, provide trusted digital knowledge, and our commitment to supporting customers with the highest levels of technical support.
Welcomm were first presented with the Digital Excellence Award back in 2016 for our high level of digital knowledge and expertise. This programme sets demanding and challenging criteria and only a handful of partners qualify for the prestigious award. Having achieved this again in 2017, we have now received a combined 2018, 2019 and 2020 award to include Customer Excellence, due to the high levels of customer satisfaction we have achieved, based on customer feedback.