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Call Management System

Call Management System

Inbound is a cloud-based telephony service for both geographic and non-geographic numbers that provides: call routing, monitoring and management tools, enabling you to deliver the perfect customer service.

Through Inbound’s easy to use web interface, changes can be set up easily and quickly. With access to feature-rich network services that are scalable, cost-effective and require no capital outlay.

Is Inbound ideal for my business?

  • Improve your customer service
  • Introduce contact centre services
  • Introduce call recording
  • Provide business continuity
  • Offer a local or national presence
  • Introduce campaign reporting

What are the benefits of Inbound?

Use with any number, anywhere, from any device The service is available on both geographic (01/02) and non-geographic (08/03) numbers and is accessed through a secure user-friendly website.
Multi-purpose Use the service to effectively manage everyday calls, to enable employees to work more flexibly or as a robust business continuity solution.
Easy-to-use The entire service is designed to be jargon free, intuitive and to enable you to become very productive, very quickly.
Immediate set up Everything’s online and directly feeds into our network giving the ability to instantly create or make changes to call plans, announcements and other features
No capital outlay No set up costs means that it can be funded out of operational spend, enabling quick decision making and implementation.

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  • Certas Energy

    ‘’ Technology is always changing and developing and then our Business is growing and changing too, so the support, skills and services that Welcomm has are a reliable asset as new challenges are identified. We have a strong working relationship with Welcomm and hope to continue this as our Business develops." “The cost savings were immediate, but we went with a controlled roll out. We still continue to make savings and identify more areas to be challenged for future projects Justine Patton - Senior Network & Applications Support Analyst.
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