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Hosted Voice Telephony

Improve flexibility and productivity with hosted VoIP telephony

 

 

VoIP telephony is a complete communications solution which is fully hosted in the cloud. The service provides an extensive range of fixed and mobile telephony capabilities to support the growing trend for home and flexible working. 

Hosted telephony takes the burden away from your IT team as all of the advanced productivity features can be accessed via an easy-to-use web portal, allowing your team to configure the system according to your organisation's needs. Employees can then manage their calls easily and effectively, greatly enhancing efficiency and customer service. 

Future-proof your most vital communications systems and reap the benefits of the advanced technology features. 

 

Horizon Hosted Voice from Gamma

Horizon runs on Gamma's business-only voice and data network. Most providers share their network load between consumer and business traffic, meaning that the performance of the network can decline and cause connectivity issues which affect hosted telephony. Gamma provides business-first connectivity with lines being dedicated to businesses only and prioritising this traffic. This benefits our customers with reliably faster speeds and a more stable network for telephony to run through. 

Gamma Horizon Hosted Voice Portal available from Welcomm

Gamma's award-winning fully hosted Horizon VoIP solution offers a complete business communications system which has excellent quality, due to the underlying network infrastructure. It also provides an easy-to-use web interface to enable users to manage calls remotely from their browser: re-routing calls internally or to mobile, placing diverts, adding call queues and monitoring the activity via detailed reports. This enables your business to provide a seamless customer service experience. 

Click here to learn more about Horizon Hosted Voice 



Recommendation: Ideal for any sized business, particularly those that have multiple sites working together.   

  • Premium handsets plus desktop and mobile clients
  • Web portal
  • Gamma IP network and Broadsoft call controller platform
  • Rich features
  • Price flexibility 

 

Mitel Hybrid Communications

Mitel is a part-hosted solution which provides you with the flexibility of re-using your existing wiring in order to reduce the costs of deploying a new communications solution. It combines traditional digital-based phone system architectures with IP telephony in order to provide you with a complete solution that can address additional communication needs: audio conferencing, client interaction, mobility and messaging.

Mitel communications system provided by Welcomm Communications.

Furthermore, your employees can easily "twin" their desk phone with up to 8 other communications devices, providing enhanced personal accessibility. Calls can ring all twinned devices at the same time or cascade from 1 device to the next. 

 

Click here to learn more about Mitel Hybrid Communications

 

Recommendation: Ideally designed for small and medium-sized businesses who would access to the latest IP phones and productivity-enhancing applications without migrating to a fully hosted solution. 

  • Cost reduction through hybrid
  • No more 'out of office' with twinning
  • Supports external unified communications

 

 

8x8 Enterprise Communications as a Service (ECaaS)

The defining characteristic of 8x8 is that it provides one integrated platform for all business communications in a contact centre solution environment, including personalised customer service in the contact center and advanced performance analytics.

8x8 is part of an "enterprise-grade" global network which ensures that voice communications, placed or received anywhere on the globe on any device, have the same consistent quality as a local or internal call within a single area code. This Reach Network is typically more stable than local data servers, resulting in a highly reliable call flow processing uptime of 99.997%. Moreover, most maintenance services are completely seamless, moving call flow from one data center to another without dropping a single call. 

Moreover, 8x8 includes valued features to enhance productivity, such as click-to-call, a screen pop of a customer record with every incoming call, single sign-on and deep integrations with many leading applications. The solution also provides rich statistics on this efficiency through big data and performance analysis which track the entire customer journey, helping businesses uncover leads and customer service opportunities. 

Click here to learn more about 8x8 ECaaS

 

Recommendation: 8x8 is ideally suited to businesses with 50-250 employees and is an excellent solutions for those running a contact center. 

  • Contact Centre
  • ​Global Voice
  • Team Collaboration
  • Fax
  • Text/IM
  • QM / WFO
  • Perfectly Integrated Meetings
  • Analytics

 

 

 

Call us for more information on 0800 064 64 64.



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