Welcomm Communications announce their next big recruitment drive to enhance and develop their existing Unified team. The Midlands based supplier introduced Unified services to their portfolio back in 2011, following the acquisition of Unified provider Kangaroo Comms. Since then the combined business has seen huge changes, with their workforce expanding 3 fold, to over 70, and their product portfolio expanding to deliver hosted, digital, fixed and telephony services on top of their core O2 mobile business. Now in their 26th year, Welcomm’s growth has been both organic based and acquisition based, with 5 acquisitions in the past 5 years. This approach has allowed them to expand their base along with their in-house skills.
The decision was made easier by the fact that Welcomm already had a well - established relationship with Gamma, delivering their SIP and Inbound services. From this experience Welcomm believed the attitude towards support and delivery from Gamma, outperformed other providers in the market.
We believe in constantly updating our knowledge and Gamma are by far the best at supporting this, offering great training. Having worked with other vendors where the services are disjointed and not completely joined up, we have suffered delays in resolving customer issues. This was one of the key drivers for us when moving to Horizon, to ensure we could deliver a far better customer experience. The add on applications that are also available with Gamma allowed us to deliver a better fit and service for our customers
Rachel Brooks Operations Director, Welcomm.
The dramatic rise in sales since deploying Horizon has prompted Welcomm’s recent recruitment drive. 10 new roles have been identified that will not only double their support team but also double their dedicated Unified Sales team from 4 to 8, to ensure they stay ahead of their growth curve. (The remaining roles will develop other areas of the business; these include support and sales positions to continue growth to their O2 Digital services.)
Welcomm are currently in the process of signing a new contract with Gamma, which will deliver 2,000 licenses, and earn them Platinum partner status with Gamma. Not only will this profile endorse Welcomm’s position as a trusted Unified provider, it will also provide additional marketing, training and support to further enhance the services Welcomm can provide to their customers.
Welcomm are already working with Gamma to host a Hosted Voice workshop for their customers, which is taking place in May at the Leicester Tigers, where Welcomm has a corporate box. In addition Welcomm have been receiving additional commercial support this year through the support wrap they are able to offer customers, which has also contributed to the dramatic rise in sales.