Growth sees company ring changes as major partner of phone giant O2.
(Harborough Mail, Thursday 1st March 2012)
by Michael Whelan
A Harborough company which starter life as a monile phone shop in St Mary's Road in 1989 is celebrating a period of huge growth which has seen it become one of the Uk's largest independent mobile communications specialists.
Welcomm Communications, which has its headquarters at The Point, off Rockingham Road, has grown to become a significant partner of the mobile phone giant O2 and now employs more than 60 staff.
Chris Stanton, company chairman, said Welcomm has developed a relationship with O2 as one of the firm's leading Centre of Excellence partners, which has spurred on the firm's growth in the last few years.
He added: "Another important element of this growth has been the company's strategic focus to remain at the cutting edge of technology.
"From initially offering just a mobile proposition, we have expanded our portfolio to encompass the new technologies available in the industry.
"By moving into fixed line systems, Welcomm was also able to start providing the new voice and data services that relay on more reliable higher bandwidth, these including Broadband and VoIP (voice over Internet)."
Mr Stanton said the firm's approach to business has enabled it to increase both it's turnover and profit two-fold year on year since 2009, by widening its revenue potential.
He added: "Welcomm's customer catchment area also continues to expand through the introduction of field-based sales and support staff, allowing them to actively manage customers based as far north as Scotland and as far south as Devon and then home counties.
"Our focus for 2012 will be to recruit further staff in the London area allowing us to proactively prospect customers and work alongside O2's sales teams."
In addition to the company's acquisition investments, it has also invested £80,000 in developing a premium customer service, with further investment already made in increasing customer support and account management teams.
To accomodate this growth, Welcomm will be moving into a new purpose-built office at Peaker Park at the end of 2012.
Mr Stanton added:" These are exciting times for Welcomm and its employees and a testament to the investment we have made to both our infrastructure and staff allowing us to sustain such a high degree of customer loyalty."