All Devices - Call Diverts
With call diverts you can divert incoming calls to any UK fixed phone or mobile. There are four call diversion options available which you can set up from your mobile
1. Not Reachable Divert
2. Divert calls when busy
3. Divert calls when there is no reply
4. Divert all calls
5. Cancel all call diverts
Backing up your Android Device
Thankfully Google has made Android Os in such a way that if you have linked your Android phone to your Gmail, your contacts are most likely already synced with your gmail.
To check this goes to your Gmail account.
How to backup your Android contacts
Another way to backup your Android contacts
Backing up Android photos the manual way
Automatically backing up Android
Lumia 610 – Data Not Working
Select – Network Set Up > Tap The Box > Choose O2-UK
Lumia 620 – Data Not Working
Select – Settings > APN > Choose O2-UK / O2 UK Pay Monthly
iPhone APN’s - Data Not Working
Select – Settings > General > Reset > Reset Network Settings
1200 Traffic line (To avoid traffic jams)
118 402 Directory Enquiries
901 Voicemail (To check for messages)
**62*no# Call Divert to another phone
80202 Text Info services – Send a text of info you need
21202 Text BALANCE (PAYG customers) To check your balance
1750 To turn your voicemail on
1760 To turn you voicemail off
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Data is measured in kilobytes (KB) on your O2 bill, but you will also see data measured in MB and GB:
1024 KB = 1 megabyte (MB)
1024 MB = 1 gigabyte (GB)
You can switch your data roaming off and on at any stage. This will not affect your calls, you can still make and receive phone calls with your data switched off.
We recommend that you switch your data off when travelling abroad if you want to avoid paying data roaming charges.
Find the smartphone you are using from the list below and follow the instructions on how to switch your data On/ Off:
1. Tap Settings
2. Tap General
3. Tap Network
4. Switch off Mobile Data (iPhone4)
Switch off Cellular Data (iPhone 3G/3GS with iOS 4.0.4.01)
Switch off Data Roaming (iPhone 3G/ 3GS without the IOS upgrade)
1. Choose options from the applications list
2. Select mobile network
3. Select the ON option from the data service menu
4. Change to OFF when roaming
1. Tap the green Call icon
2. Tap the O2-UK tab (top left hand corner of the screen)
3. Tap Preferences
4. Tap DATA ROAMING
5. Tap either Enabled or Disabled.
1. Press the Menu key
2. Tap Settings
3. Tap Wireless Controls
4. Tap Mobile Networks
5. Tap Data roaming to add/remove the tick next to it
6. If you switch data roaming on, you will see the message, 'Allow data roaming? You may incur significant roaming charges!' tap OK or Cancel to this warning
7. Tap Data traffic to add/remove the tick next to it.
Your data usage of 500MB is for your bill month. To find out the day of the month your bill month starts you can either go online into your bill analyser or it will be displayed at the top of your bill.
Within the UK:
If you exceed your bundle allowance it’s 2.5p per MB.
If you do not have a data bolt on, you are charged £1.80 per MB.
What it costs to access data whilst in Europe:
You will automatically get O2 Travel, which costs £1.66 per day, giving you unlimited data.
You can choose to opt for the 30 day worldwide bolt on at £99 per month.
If neither are in place, then you will be charged 14.5p per MB
What is costs to access data outside of Europe:
Worldwide data usage is charged at £7.30 for a 24hour period, on the Worldwide 24hour bolt on.
You can also choose to opt for the 30 day worldwide bolt on at £99 per month.
If neither bolt ons are in place, then you will be charged £6.00 per MB.
Typical data usage for the following:
For auditing purposes we have to send an invoice for the value of the new handset. If that invoice has not been paid within 30 days then the funds automatically come out of your kit fund.
You will need to set up an iTunes account, for full details please follow the instructions on this PDF.
If you have requested to activate your phone and you are still experiencing issues, firstly ensure your mobile is fully charged and then switch your mobile off and then on again and this should activate your mobile and new SIM.
Type *#06# and it will display your IMEI number.
Go into your messages folder and 'Compose SMS', then select any contact, and in the body of the text type mypin then space and it will return your PIN information.
When mobile companies talk about 3.6 Mbps or 7.2 Mbps mobile broadband speeds they are referring to theoretical maximum speeds, not necessarily speeds you will actually experience. HSDPA networks have a theoretical maximum speed of 3.6 Mbps, but your distance from a mobile mast, trees and other buildings between you and the mast, plus the number of users online, can all influence the speed you experience. Most people on HSDPA networks can expect a speed ranging from 1Mbps to 1.5Mbps, allowing you to download a 3-4 minute music track in 30 seconds or less.