Porting to O2 – Copley Scientific Ltd

A Smooth Transition to O2

With mobile tariffs coming up for renewal, each with different contract end
dates, Copley Scientific Ltd were looking to consolidate their phone contracts to make their mobile fleet easy to manage.

Customer Overview

Copley Scientific Ltd are recognised as the world’s leading manufacturer of inhaler test equipment. Founded in 1946 in Nottingham, the business delivers equipment for accurate, precise, and reproducible data to drive pharmaceutical development and ensure product compliance.

The Challenge

With five EE mobile tariffs coming up for renewal, each with different contract end dates, Copley was looking to consolidate their phone contracts to make their mobile fleet easy to manage. Welcomm’s New Business team were able to understand Copley’s requirements, including what they were looking for in a mobile partner, and provided a competitive quote on the O2 Network.

Being direct with the EE network previously, Copley had not experienced proactive Account Management available through a Partner.

Key Solutions

  • Mobile Hardware and Tariffs

What we needed from a Partner

Copley Scientific Ltd didn’t take the move to a new network lightly. Having been with EE for years, the business worried about the porting process. However, with the promise of award-winning customer service, better allowances, and reliable network coverage on offer, the decision was made to award Welcomm with their business.

To oversee the porting process, a Welcomm team member was on call to assist Copley Scientific Ltd with their transition, giving the business the assurance that any downtime would be limited and queries would be answered. Copley Scientific’s users all ported to O2 successfully.

The Outcome

Hear from Louise Sellars, Office Manager at Copley Scientific Ltd:

“In respect of our experience of moving to O2 with Welcomm, I would say that it was very straight forward.  We were updated on the progress of the transfer on a regular basis and received a lot of support on the day of the port. It was great to have a friendly face on site from Welcomm in case of any problems, but as it turned out everything ran very smoothly.

I like that there is a single point of contact for any issues or questions relating to our account and the team were very helpful during the whole process of transferring.”

A Word From Welcomm…

Porting numbers between networks needn’t be a worrying or confusing process. At Welcomm we have a variety of tools under our belt to ensure a smooth, seamless transition. From sending SMS instructions, to building personalised onboarding kits, we work hard to deliver exceptional experiences for end-users. 

On this occasion, for Copley Scientific Ltd, I had the pleasure of visiting their head office in Nottingham to be on hand, answer any queries and be a friendly face in case anything went wrong. I must admit, I had a very easy day as Welcomm’s Customer Care Team expertly ensured the port over to O2 went through successfully, requiring minimal input from myself! 

In recognition of the customer support and service that we offer, O2 have awarded Welcomm their ‘Best Direct Partner Award’ for 3 years running. As a team we are very proud of this accolade; something that helps me articulate our value when discussing solution requirements with new businesses.

Ellana Bishop

Business Development Executive

Start your journey with Welcomm…

Award winning customer service, digital knowledge and operational support recognised by the major Networks

50% of our staff work in support functions and are trained to the highest level to maintain our Platinum Partner status

Our partnership philosophy and dedicated account management service mean we take the time to understand business requirements before making recommendations

Our UK based Customer Care team operate a ‘3 Ring Call to Care’ policy, with one freephone number to call for help with all products and services – 0800 064 64 64

We have in-house expertise across all services, and as an SME we are able to remain agile and adaptable to business needs

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