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Case studies

Outsourcing giant moves to insource own IT with strategic partner Welcomm

When large organisations from local authorities, shopping centres and universities through to emergency services, office complexes and zoos want a trusted specialist to take over their non-core services, first stop is usually Churchill Services Group. Established 40 years ago it is one of the largest independents of its kind in the UK and has earned a reputation for exceptional service and support. Since formation it has grown to more than
12,000 people strong, now works with in excess of 1,000 clients and has a turnover approaching £100M.

From its portfolio of cleaning, catering, security, maintenance, compliance and specialist activities, Churchill can deliver anything from single services through to fully bespoke solutions for its clients. Whichever they choose, they are always assured of quality, consistency and lowest cost. A key part of Churchill’s philosophy is close, consultative contact with all clients to continually understand and respond to their needs. Such dedication has helped the company earn a string of accolades from Sunday Times ‘One To Watch Fast Track Organisation’ to securing the somewhat more prosaic ‘Loo Of The Year’ award for its customer Queensgate Shopping Centre.

Outsourcing giant moves to insource own IT with strategic partner Welcomm

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They took the trouble to learn our business and yes, it is a cliché, but they came with a real can do attitude. They won on commercials and, guess what, I did get more for less. But the key for me was the people. The competency of the Welcomm project team has been exceptional throughout. John Pace, Head of IT, Churchill Services Group